HealthEdge · 6 hours ago
Healthcare Technical Operations Director
United States
Full-time
Remote
Director/Executive
$150K/yr - $170K/yr
12+ years expHealthEdge is a company that provides technology and services for health plans. The Healthcare Technical Operations Director will lead global teams to ensure the performance, availability, and security of applications critical to health plan administration while collaborating with various stakeholders to maintain compliance with healthcare regulations.
Enterprise SoftwareHealth CareProduct DesignSoftware
Responsibilities
Drive administrative savings through improved processes and consolidation
Ensure revenue optimization and generation through high system performance and reliability
Oversee health of enterprise production ecosystem through dashboards and other available tools
Ensure teams timely troubleshoot and resolve software issues with production applications
Create a center of excellence approach for Service Desk and Data Operations
Coordinate with other teams change and issue resolution activities related to network, middleware, hardware, OS, DB, and external application groups
Work with customers to strategize major operational events and large projects while ensuring the managers are appropriately prioritizing daily work with the customers
Oversee system maintenance and upgrade events across multiple vendors and customers
Direct teams onshore and offshore, across multiple shifts, customers and technologies
Use Jira Service Desk to improve workflow of ticket processes
Administer SLA management and reporting SLA metrics in a monthly operational formats and forums
Supporting the patch and updates to applications
Staff oversight including goal setting and performance monitoring
Comply with the organization’s Code of Conduct, all regulatory and contractual requirements, organizational policies, procedures, and internal controls
Qualification
Required
Bachelor's degree in a related field
Minimum 12 years of relevant work experience in leading technology and support teams
Exposure to an environment supporting multiple customers, functions, vendors or systems
Experience managing applications using: Java, Web Services, XML, SQL
Exposure to AWS Cloud Environment and on-prem infrastructure
Experience with Incident Management, Release Management and exposure to ITIL practices
Familiar with development, debugging and testing concepts
Experience with Agile tools and methodologies including JIRA, JSM, SCRUM, Kanban
Experience with CI/CD
Coach teams to quickly find and document root causes, and effectively communicate possible resolutions
Communicate effectively across all levels within Technology, Business and Operations
Approach problems as challenges and deal with them constructively while promoting this approach to the organization
Understanding the impact of system reliability on business processes and financial performance
PowerPoint, excel and presentation skills
Strong planning and coordination skills
Experience working in an offshore model is required
Preferred
Experience working for a Healthcare company is preferred
Experience in a HealthEdge solutions is desired
Company
HealthEdge
HealthEdge Software offers benefits administration and care management software solutions.
1001-5000 employees
H1B Sponsorship
HealthEdge has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (45)
2024 (37)
2023 (35)
2022 (56)
2021 (35)
2020 (34)
Funding
Current Stage
Late StageTotal Funding
$97.78MKey Investors
MedicaOaktree Specialty LendingPsilos Group
2025-04-08Acquired
2020-03-09Private Equity
2017-07-14Series Unknown· $34M
Leadership Team
A
Alex Saltzman
Chief of Staff to the CEO and Senior Vice President of Corporate Development
Kevin Adams
Chief Executive Officer
Recent News
2025-12-06
Precedence Research
2025-11-21
2025-11-07
Company data provided by crunchbase