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Root Center for Advanced Recovery · 1 month ago

Patient Service Representative (Part Time 25 hours weekly)

Hartford, CT

Part-time

Onsite

Mid Level

$20/hr - $20/hr

3+ years exp

Root Center for Advanced Recovery is dedicated to fostering a supportive work environment for its employees. The Patient Service Representative is responsible for delivering exceptional customer service, managing patient check-ins, and performing various administrative tasks to enhance patient experience and operational efficiency.

Addiction TreatmentHealth CareMental HealthRehabilitationWellness

Responsibilities

Answering telephone in a polite and timely manner, screening phone calls to ensure caller is transferred to dept./person, retrieves messages, distributes voice mail messages and faxes to appropriate staff

Check-in desk duties: Verify patient information and direct patient to staff member according to instructions indicated in “Hold” message; performing BAC’s, obtaining patients signature on lab slips; label specimens as required ; instruct patient to provide U/A (and supervise when required); reading temperature of U/A’s, accepting U/A’s, placing patients in medicating queue (pressing F12),preparing U/A’s for transport to Lab; processing instant U/A’s and entering results in patients’ medical record; providing missing information on ADL lab slip and returning to lab for processing; re-stocking supplies in preparation for the next day, closing check-in desk and sending out end of day reports accordingly; maintaining inventory of ADL supplies and ordering accordingly

Administrative/Billing duties: Collects fees and records payments; coordinates accounts receivable to include the billing and insurance authorization processes; photographs clients and prepares client ID cards; electronically prepares medical records for new admissions and accompanying information; processes client refunds; typing for clinic staff members including correspondence to outside agencies; interoffice memorandums, etc.; participating in clinical staff meetings; taking minutes at staff meetings; DDAP processing for DMHAS client tracking requirements admissions and discharges; completes client fee contracts; updates lobby boards; process late letters on a timely basis; performs any other clerical/secretarial or technical duties as directed

Reports: daily reconciliation client fee reports; patient test status reports; weekly fee reports, monthly client collateral tracking report and other data collection and reports as requested by the clinic supervisor

Office Supplies and IOP Supplies: order supplies according to monthly amount budgeted, maintains inventory and keeps a neat and clean supply area/room

Qualification

Customer serviceElectronic Medical RecordsEffective communication skillsMicrosoft Office SoftwareOrganizational skillsBasic medical assisting skillsTeamworkAttention to detail

Required

A high school diploma or GED equivalency

Three (3) years general secretarial experience, or a two-year business degree with one-year secretarial experience

Must possess effective communication skills

Competency in basic medical assisting skills

Interacting with patients

Ability to assess and communicate psychological observations

Positive, customer-focused approach, with commitment to providing excellent patient care

Proven ability to work effectively in a team environment

Strong organizational skills and attention to detail

Preferred

Experience with Electronic Medical Records

Strong computer skills

Solid working knowledge of Microsoft Office Software

Benefits

Work Life Balance- Flexibility: Great work life balance with clinics closed on Sundays. No current on-call responsibilities. Time off including PTO (4 weeks), three (3) Paid training days and thirteen (13) paid holidays, including your birthday! 35 hour work week and so much more!

Health Insurance & Dental Insurance- with flexible employee contribution options depending upon chosen plan.

Voluntary Vision Insurance

Life Insurance and AD&D – 100% paid by Root Center for Advanced Recovery

Short-Term Disability – 100% paid by Root Center for Advanced Recovery

403(b) Retirement Plan with a 5% employer match after 6 months of employment and an additional 5% employer contribution after 1 year of employment.

$2,000 provided annually for tuition, license reimbursement, certifications or other educational activities, including 3 paid training days for educational activities and conferences.

Annual bonus eligible based on agency performance

Root Center has approved sites for the following NHSC Loan Repayment Programs: The Loan Repayment Program, Students to Service Loan Repayment Program, Rural Community Loan Repayment Program and Substance Use Disorder Workforce Loan Repayment Program.