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PrePass · 5 hours ago

Strategic Account Support Associate

Phoenix, AZ

Full-time

Hybrid

Entry Level

2+ years exp

PrePass is North America's most trusted weigh station bypass and toll management platform, transforming the transportation industry with innovative solutions. The Strategic Account Support Associate will provide high-impact support to strategic customers, manage escalations, troubleshoot issues, and enhance the overall customer experience.

Non ProfitPublic Safety

Responsibilities

Maintain detailed client portfolios, including contact information, interaction history, and relevant account details

Manage and prioritize multiple responsibilities, including client accounts, troubleshooting, and identifying opportunities for process and product enhancements

Process special requests for larger customers, including vehicle adds, deletes, transfers, and plate updates

Respond to inbound customer calls and chats for assigned accounts, ensuring prompt, thorough, and professional communication

Collaborate with cross-functional teams, including Billing and Sales, to resolve customer issues efficiently and effectively

Partner closely with Account Management teams to support escalations and strengthen customer relationships

Identify upselling opportunities and take proactive action to enhance client partnerships

Stay up-to-date on industry developments and market trends to better serve customers

Maintain working knowledge of PrePass tools, systems, and processes to support accurate and efficient issue resolution

Qualification

Customer service experienceAnalytical skillsMS Excel proficiencyProblem-solving skillsCommunication skillsMultitaskingPresentation skillsCustomer-focused attitude

Required

High school diploma or GED equivalent

2+ years of customer service or sales experience, ideally in a call center or account support environment

Strong analytical and problem-solving skills with a keen eye for detail

Excellent written and verbal communication skills

Proficiency with MS Excel, particularly in creating and maintaining spreadsheets

A customer-focused attitude and the ability to work well under pressure

Preferred

Experience in client-facing roles within a fast-paced environment

Ability to multitask and manage shifting priorities with a strong sense of urgency

Familiarity with upselling or identifying new service opportunities within existing client accounts

Presentation skills

Benefits

Robust benefit package that includes medical, dental, and vision that start on date of hire

Paid Time Off, to include vacation, sick, holidays, and floating holidays

401(k) plan with employer match

Company-funded "lifestyle account" upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships)

Tuition Reimbursement Program

Voluntary benefits, to include but not limited to Legal and Pet Discounts

Employee Assistance Program (available at no cost to you)

Company-sponsored and funded "Culture Team" that focuses on the Physical, Mental, and Professional well-being of employees

Community Give-Back initiatives

Culture that focuses on employee development initiatives