CAI · 7 hours ago
Desktop Support Technician
Trenton, NJ
Full-time
Onsite
Mid Level
$35/hr - $43/hr
3+ years expCAI is a global technology services firm with over 8,500 associates worldwide. They are seeking a motivated Desktop Support Technician to assist with device provisioning, account setup, software deployment, and cloud integration tasks.
ConsultingSoftware
Responsibilities
This role supports enterprise-wide initiatives and will work closely with the System Administrator to troubleshoot issues, manage hardware/software rollouts, and provision access across platforms such as Azure AD, GitHub, Salesforce, and Microsoft 365
Package and deploy software via Microsoft Intune
Configure Zscaler Private Access (ZPA) policies and groups
Support hardware replacement and device setup
Troubleshoot Windows 11 auto-enrollment and security features
Assist with Android and cross-device enrollment
Migrate users from Avaya to Microsoft Teams Phones
Provision and manage accounts across Azure AD, GitHub, Salesforce
Respond to Tier 1/2 technical support requests
Maintain system setup and support documentation
Qualification
Required
3 years of IT support or endpoint administration experience
Windows 11 OS configuration and troubleshooting skills
Dell/HP PC hardware configuration and troubleshooting skills
Proficient with Intune AND Azure AD
MS Office 365, Teams, Outlook (user profile setup, end-user trouble ticket resolution) experience
Familiarity with Microsoft 365 account management
Experience with ZPA or similar Zero Trust access tools
Familiarity with GitHub and Salesforce
Knowledge of SCCM for computer imaging (for device configuration) AND trouble ticket resolution and workflows
Preferred
Public-sector or multi-project environment experience is a plus
Benefits
Medical
Dental
Vision insurance
401k retirement account access
Paid sick leave
Other paid time off as provided by applicable law
Company
CAI
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+.
5001-10000 employees
H1B Sponsorship
CAI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (28)
2023 (24)
2022 (30)
2021 (41)
2020 (48)
Funding
Current Stage
Late StageLeadership Team
Tom Salvaggio
President and CEO
Tony Salvaggio
Founder and CEO
Recent News
Computer Aid, Inc. (CAI)
2025-09-19
Company data provided by crunchbase