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Wix · 4 weeks ago

Senior Enterprise Customer Success Manager

New York, United States

Full-time

Onsite

Senior Level

$128K/yr - $144K/yr

7+ years exp

Wix is focused on becoming the go-to solution for large companies looking to maximize their potential online. The Senior Enterprise Customer Success Manager will own relationships with Wix's largest strategic accounts, ensuring partnership success and driving growth to achieve significant business outcomes.

B2BDeveloper ToolsEnterprise SoftwareInformation TechnologyInternetSmall and Medium BusinessesSoftwareWeb Design

Work & Life Balance

Responsibilities

Own relationships with Wix’s largest strategic accounts, collaborating across internal teams to ensure partnership success

Understand the technical and business environments of our customers to drive growth and achieve business outcomes

Master platform capabilities, integrations, and data structures to deliver tailored solutions aligned with customer goals

Conduct QBRs, ABRs, and business reviews to assess progress, identify opportunities, and demonstrate Wix’s impact

Partner with product teams to create customized onboarding workshops and training

Identify growth opportunities, manage renewals, and respond to complex customer inquiries with effective solutions

Qualification

Account managementCustomer successData analysisGTM strategiesCommunication skillsPresentation skillsOrganizational skillsProject managementTime managementAdaptability

Required

7+ years of experience in account management or customer success roles, including 3+ years managing large strategic accounts (SaaS + Enterprise level experience preferred)

Expertise in user journey, marketing, GTM strategies, integrations, and data analysis

Skilled in identifying customer objectives and pain points, with proven ability to drive customer satisfaction, adoption, growth, and retention

Exceptional communication and presentation skills, including executive-level interactions

Strong organizational, project and time management skills

Adaptable and capable of thriving under pressure in a dynamic environment