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Phoenix Children's · 10 hours ago

Ld Financial Counselor

Phoenix, AZ

Full-time

Onsite

Mid, Senior Level

4+ years exp

Phoenix Children's is a leading pediatric health system dedicated to exceptional care for children and their families. The Lead Financial Counselor guides and trains Family Financial Counselors to assist patient families with insurance benefits and payment options, ensuring a comprehensive understanding of financial assistance programs.

Health CareHospital

Responsibilities

Conducts training and quality assurance with family financial counselors to ensure that they understand all aspects of their job duties and are performing them consistently and at the standard level set by the organization. Ensures that staff are oriented to the job expectations so they may fully carry out their responsibilities

Maintains a positive working relationship with patients/guarantors, insurance companies, government entities, clinical personnel, co-workers and management to promote teamwork, cooperation and a positive public image for Phoenix Children's

Fulfills all the duties of the Family Financial Services Counselor and acts as back up coverage for staff shortages due to PTO, open positions, and times of high volume

Participates in a variety of unit and hospital education programs to maintain current skill and competency levels

Provides input regarding staff performance to the Supervisor of Admitting and Financial Counseling such that he/she can review employees' performance annually and can take corrective action when necessary

Resolves problems with internal and external clients. Involves other supervisors an department leadership as necessary

Maintains an in depth understanding of the Federal Marketplace, Medicare, Managed Care, AHCCCS, and other third party payer rules, authorization and billing requirements

Acts as primary financial contact for all international patients seeking health care services from PC/PCMG

Performs miscellaneous job related duties as requested

Qualification

HIPAA privacy actHealth care revenue cycleFederalState programsAMPFMMisys experienceFull disclosure lawsCredit analysisFair debt collection practicesHMOsThird-party payersSpanish language