All One Credit Union · 1 month ago
Retail Operations Representative III
Leominster, MA
Full-time
Hybrid
Mid Level
3+ years expAll One Credit Union is seeking a Retail Operations Representative III to provide administrative and clerical support for their retail operations products, services, and programs. The role involves monitoring compliance, generating reports, maintaining equipment inventory, and providing exceptional member service while ensuring adherence to banking regulations.
BankingFinanceFinancial Services
Responsibilities
Participates in the administration of the Credit Union's retail operations audit program as the primary conductor to evaluate compliance with policy, procedure, and regulations to include but not limited to periodic audits of branch and member service center operations
Monitors QC log and enters any missing or supporting documentation as needed
Follows up for completed items such as reconciliations of retail operations accounts; maintenance and Reg E requests; member beneficiaries on existing deposit accounts; transactions on inactive / dormant accounts; cashier checks; deposit rate changes; overdraft protection; exception reports for all debit card file maintenance and forms; CD / IRA transactions, beneficiaries, forms, and file maintenance
Monitors transaction and cash difference tracking, retail operations key insights, employee authorization / signing authority updates, and other retail forms
Generates or creates reports as needed
Processes IP capture void transaction requests
Maintains equipment inventory for branches and member service center
Documents and reports functionality, end of life, etc
Assists in the development of retail operations products, services and programs
Coordinates with staff, vendors, and departments for enhancements and changes
Participates in testing and deployment to end users
Provides exceptional member service, resolving issues and answering inquiries
Train and assist retail team members in retail operations, policies and procedures
Facilitates and leads monthly Branch Operations meetings with MRRIIIs to review updates, trends and provide insights on system enhancements
Documents administrative and clerical updates, changes, decisions, and procedures
Reviews retail operations policies, procedures, and regulatory guidance to assess effectiveness of controls and makes recommendations
Keeps up to date on regulatory guidance other relevant industry standards
Adheres to all AOCU policies and procedures
Responsible for compliance with the following regulations: BSA, OFAC, and other regulations as required
Qualification
Required
High School Diploma or equivalent
Three years of related banking experience
Strong knowledge of state and federal banking compliance regulations
Knowledge of credit union operational policies and procedures, products, and services
Must be very comfortable with technology
Demonstrated analytical and problem-solving skills
Ability to prioritize tasks and manage deadlines
Demonstrated experience working independently and as part of a team
Strong attention to detail
Ability to process work accurately
Excellent organization and communication skills
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, SharePoint)
Ability to utilize various banking software and platforms
Ability to utilize various types of office equipment, including PC
Valid driver's license and ability to travel throughout the branch network as needed
Preferred
Experience With Branch Audits
Demonstrated Supervisory Or coaching experience
Company
All One Credit Union
All One Credit Union, formerly known as Leominster Credit Union, is headquartered in Leominster, MA, and offers deposit and lending products to meet all your personal and business financial service needs.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
B
Barbara Mahoney
President & CEO
Recent News
2023-05-18
Company data provided by crunchbase