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HopeLink Behavioral Health · 1 month ago

Volunteer Program Coordinator

Oakton, VA

Full-time

Onsite

Entry Level

2+ years exp

HopeLink Behavioral Health has been supporting individuals facing behavioral health challenges for over 60 years. The Volunteer Program Coordinator is responsible for providing direct support to Crisis Representative volunteers, ensuring they receive the necessary guidance and assistance during their shifts.

Health Care

Responsibilities

Participate in the Virtual Call Center by greeting and connecting with Volunteers as they arrive and during their shift to maintain support

Provide volunteers with weekly updates about any programmatic or operational changes

Facilitate communications with Shift Supervisors and volunteers alike and provide debriefing and emotional support after a call when necessary to volunteers and interns

Communicate important updates to volunteers on shift via Microsoft Teams, Five9, and other CrisisLink specific platforms

Audit call reports for accuracy and provide written and verbal feedback where appropriate

Check in with volunteers on shift by using virtual call center shift plan and reach out to those absent from their shifts

Provide technical support on tools and platforms used with CrisisLink (i.e. computer and phone systems)

Provide a safe environment for volunteers to self-disclose, seek consultation, and appropriately address concerns

Provide support as needed during onboarding and training of new volunteers during live training sessions

Manage important training deadlines for volunteers and send written reminders before training sessions and when asynchronous materials are due

Provide ongoing training support to ensure Quality Assurance objectives are met

Maintain 3 hours per week of hotline or chat coverage to ensure skill maintenance and awareness of current stressors and experiences provide crisis services

Qualification

Crisis interventionSuicide preventionCertified Peer Support SpecialistCultural competenceEffective communicationTeamworkAdaptability

Required

High school diploma or GED

Certified Peer Support Specialist a plus

Training or at least two years' work experience in crisis intervention and/or suicide prevention

Cultural competence in working with diverse populations

Ability to work individually and within a team environment and adjust to changes in workflow daily

Preferred

Experience in crisis intervention, suicide prevention, or other human services preferred

Experience in remote work environments preferred

Company

HopeLink Behavioral Health

Established in 1963, HopeLink Behavorial Health (formerly PRS) exists so that individuals living with mental illness, substance use disorders, mild intellectual disabilities, autism spectrum disorders, and anyone who faces life crises can achieve safety, personal wellness, recovery and community integration.

Founded in 1963

Oakton, Virginia, USA

201-500 employees