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Vast · 1 month ago

IS Support Specialist II

Long Beach, California, United States

Full-time

Onsite

Entry, Mid Level

$27.88/hr - $39.90/hr

2+ years exp

Vast is a company focused on space exploration and is seeking an Information Systems Support Specialist to support the development of systems for artificial-gravity human-rated space stations. The role involves providing L1/L2 support for enterprise systems, monitoring incidents, and collaborating with multiple departments to ensure effective IT support.

Defense & Space

Culture & Values

No H1B

U.S. Citizen Only

Responsibilities

Provide L1/L2 Support for all VAST Enterprise Systems

80% of time spent providing L1/L2 support for all VAST Enterprise Systems, 20% of time assisting with project related work

First point of contact/line of support for any software/application support needed

License provisioning for engineering systems and corporate systems

Monitor, respond and resolve incidents in an ITSM system while ensuring SLA performance metrics are met. Ex: Jira SM, ZenDesk

Learning how to triage project requests on top of day to day L1/L2 support

Strong understanding of the enterprise system landscape and functional knowledge of processes

Strong collaboration skills with multiple departments and stakeholders

Comfortable with enterprise application access controls, troubleshooting / reproducing software bugs, and partnering with Technical Product Managers on larger projects

Provide support for multiple location

Qualification

ITSM toolsTroubleshooting skillsApplication supportManufacturing/aerospace experienceProblem-solving skillsCommunication skillsCollaboration skillsAttention to detail

Required

2+ years of experience in IT or Information Systems support

Proven experience with ITSM tools

Strong problem-solving skills and ability to work independently and collaboratively

Exhibits excellent communication and interpersonal skills

Demonstrated ability to resolve difficult technical issues with limited information

Strong troubleshooting skills and application support skills

Strong attention to detail and exhibits proactivity/can do attitude

Preferred

Experience in a manufacturing/aerospace environment

Prior experience working in a fast-paced startup environment or enterprise level environment

Familiarity with aerospace industry regulations and standards regarding IT and data

Experience supporting 500+ end users

Benefits

100% medical, dental, and vision coverage for employees and dependents

Flexible paid time off for exempt staff and up to 10 days of vacation for non-exempt staff

Paid parental leave

Short and long-term disability insurance

Life insurance

Access to a 401(k) retirement plan

One Medical membership

ClassPass credits

Personalized mental healthcare through Spring Health

Other discounts and perks

Exceptional food perks, with snacks, drip coffee, cold drinks, and dinner meals remaining free of charge

Lunch subsidized as part of Vast’s ongoing commitment to providing high-quality meals for employees

Company

Vast

Vast is developing next-generation space stations to ensure continuous human presence in space for America and its allies, enabling advanced microgravity research and manufacturing, and unlocking a new space economy for government, corporate, and private customers.

Founded in 2021

Long Beach, California, US

501-1000 employees