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Vitesse · 1 day ago

Customer Support Specialist

New York, NY

Full-time

Hybrid

New Grad, Entry Level

$70K/yr - $80K/yr

Vitesse is a payments platform redefining the financial infrastructure for the global insurance ecosystem. The Customer Support Specialist will serve as the key point of contact for clients, providing support to ensure the efficient flow of funds and enhancing customer relationships.

AppsFinancial ServicesFinTechInsurTechPayments

Responsibilities

Resolving customer issues efficiently across all support channels, adhering to SLAs

Build and maintain strong customer relationships through proactive engagement, effective communication, and thorough product knowledge

Keep customers informed on unresolved queries to maintain transparency and trust

Work with colleagues including other departments to efficiently and promptly meet all customer needs

Act in accordance with Vitesse company values

Assist other teams with ad-hoc tasks to ensure a supportive and cohesive work environment

Qualification

Customer support experienceCRM tools (e.g. Zendesk)Problem analysis skillsEffective communicationInterpersonal skillsAttention to detailAdaptabilityTeam collaboration

Required

Experience in a customer facing role

Ability to communicate with confidence and credibility

Ability to prioritise and coordinate with colleagues across the company

Take accountability to resolve issues with a calm and logical approach and do your utmost to resolve issues in a timely manner whilst always remaining professional

Excellent attention to detail

Comfortable working in a fast-paced environment with changing business and customer needs; where you see ambiguity as an opportunity to develop your skills, refine the way we work and to make a difference in a growing business

Problem analysis and solving skills