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City of Dallas · 8 hours ago

Senior Outreach Specialist (Office of Environmental Quality and Sustainability - Non-Civil Service)

Dallas, TX

Full-time

Onsite

Mid, Senior Level

$55K/yr - $65K/yr

2+ years exp

The City of Dallas is committed to helping you thrive while you help our city flourish. The Senior Outreach Specialist is responsible for educating and coordinating community outreach programs to enhance public awareness and support for city services.

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Responsibilities

Responsible for educating, developing, coordinating, and implementing community outreach programs to ensure increased referrals, awareness and visibility of services available

Responsible for building public awareness of and support for programs

Assists in the training and development of fellow outreach specialists

Coordinates, facilitates, and implements services and programs of a specific department to ensure the needs of the community are being met; educates and communicates services to potential community members ensuring understanding of services and programs

Ensures that members of the community receive one-on-one assistance

Monitors other Outreach Specialists providing services and coordinates various events to support and engage the community, maximize program awareness, and foster relationships to provide assistance

Ensures citizens are offered information and resources available to citizens in the community; attends meetings, networks within the community, provides phone outreach activities, and develops community relationships

Acts as a liaison to various social service organizations by maximizing awareness of the community service offerings available; serves as a liaison for customer issues with City services or utilities; coordinates various community-focused events designed to engage social service providers and encourage a sense of pride and responsibility in the community

Provides direction, oversight, and skill in the development of newsletters, PowerPoint presentations, press releases, social media content, handouts, letters, and flyers to convey information; makes public presentations and represents the City of Dallas to residents, businesses, churches, schools, environmental groups, neighborhood associations, and other departments

Coordinates, oversees, and supports various community-focused events designed to engage social service providers and encourage a sense of pride and responsibility in the community; serves on specific committees and assists in setting goals and objectives

Educates the community on City services and provides extensive outreach activities to communicate and inform

Performs any and all other work as needed or assigned

Qualification

Community outreachEvent planningPublic serviceCustomer serviceNetworkingEffective communicationRelationship buildingTeam leadership

Required

Two (2) years of administrative experience in any of the following areas: Event planning, Community outreach, Advertising/Media, Public service, or customer service

Bachelor's degree or higher in any field

Valid driver's license with good driving record

Knowledge of various geographical areas of the city of Dallas and their social problems

Knowledge of Dallas departments, policies, and procedures

Knowledge of Customer Service and community liaison

Ability to promote effective outreach programs

Ability to educate and inform citizens of Dallas programs

Ability to promote Dallas programs and raise awareness through networking and partnerships

Ability to lead meetings and facilitate transparency within the City of Dallas

Ability to support and assist other personnel performing public outreach

Ability to provide a lead support or guidance to volunteers and interns if needed for the department

Communicating effectively verbally and in writing