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APG Federal Credit Union · 11 hours ago

Assistant Branch Manager

Elkton, MD

Full-time

Onsite

Mid, Senior Level

$63K/yr - $79K/yr

3+ years exp

APG Federal Credit Union is seeking an Assistant Branch Manager to supervise and coordinate platform and teller functions. This role involves overseeing branch personnel, ensuring compliance with regulations, and promoting a culture of member service and sales excellence.

CreditFinanceFinancial Services

Responsibilities

Exercise leadership, authority and sound decision making to mitigate risk, protect member assets, and ensure the security of branch, personnel, members and their financial transactions

Implement and ensure compliance with regulatory guidelines, adherence to established policies and procedures, federal regulations and enforcement of dual control

Provide for accurate completion of daily branch settlement, cash management and maintenance of branch records to include monthly branch audits

Research and resolve settlement differences

Define and delegate authority, as appropriate to maintain efficiency of operations

Take necessary actions to ensure physical branch appearance meets standards

Responsible for reporting building safety or maintenance concerns

Evaluate quality of work produced and ensure timely error resolution, promoting risk mitigation and member satisfaction

Assist the branch manager with planning and execution to lead all aspects of branch performance

Create member loyalty through consultative interactions and solutions to help build wealth

In partnership with the branch manager, coordinate and lead the work of staff members engaged in providing efficient and courteous services comprised of opening new accounts, establishing business banking relationships, promoting products and services, performing day-to-day teller activities and conducting loan interviews and closings

Embody APGFCU values by cultivating and supporting a safe and secure workplace

Demonstrate commitment and interest in employee development by making contributions to performance appraisals and development of disciplinary action plans

Implement plans to promote continuous learning for self and staff through various learning channels

Anticipate and identify causes for inadequate results and take corrective action

Create and maintain an atmosphere of open communication, satisfactory employee and member relations, efficiency and productivity

Lead, plan and implement a branded sales process in support of our mission of empowering members to build wealth

Optimize best practices through service and sales meetings, tracking, coaching and follow up

Enforce ethical sales practices through inspections, coaching, observations, and staff meetings

Coach consultative selling, maximizing all tools available and promoting daily service and sales activities

Assist with coordinating efforts of entire branch to achieve assigned monthly goals

Provide coaching to members of staff to develop skills and experience by completing or facilitating observational coaching, recommendations for additional training, and inspection of work produced

Support the branch manager in the preparation and review of monthly standards tool with each branch employee

Assist and support the branch manager to develop and promote APGFCU through community involvement and business associations

Coordinate with branch manager to participate in various outreach activities such as local APGFCU sponsored events and open enrollments

Work with business development directors to create awareness of APGFCU and promote membership growth

Perform other related duties as assigned or associated with the responsibility

Responsible for completion of applicable training and compliance on federal regulations and APGFCU policies and procedures as related to the duties of this position (Bank Secrecy Act, Information Security as examples, if applicable)

Qualification

Financial institution experienceSupervisory experienceLeadership skillsBusiness AdministrationProblem solving skillsCommunication skillsOrganizational skillsTeam playerAttention to detail

Required

Strong leadership, motivation and managerial skills

Must have a professional demeanor

Demonstrate integrity and ethical standards

Demonstrate understanding and application of effective selling strategies and techniques

Associate's degree in Business Administration, Management, Finance or other related field. Equivalent experience may be substituted

Minimum of three years of financial institution experience, including two years supervisory experience

Team player who operates well in a dynamic, all hands-on deck environment

Well organized, with the ability to manage multiple tasks on tight deadlines with a great attention to detail

Strong problem solving, priority-setting and decision-making skills

Positive, resourceful, and flexible

Familiar with branch administrative procedures, business computer operation, verifying and documenting financial transactions

Requires supervisory, communications and organization skills

Benefits

Medical and dental (shared expense)

Vision

401(k)

Life and disability insurance

Flexible spending account

Employee assistance program

Referral program

Educational assistance

Holidays

Annual leave

Sick leave

Company

APG Federal Credit Union

APGFCU’s roots go back to 1938 when a group of local pioneers decided to address the savings and borrowing needs of the military families at the Aberdeen Proving Grounds.

Founded in 1938

Aberdeen, Maryland, USA

201-500 employees