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CCC Intelligent Solutions · 8 hours ago

Customer Success Manager

United States

Full-time

Hybrid

Mid Level

$76K/yr - $90K/yr

3+ years exp

CCC Intelligent Solutions is a leading cloud platform for the insurance economy, creating intelligent experiences for various stakeholders. The Customer Success Manager will work closely with the Group Vice President and Account Managers to address service management issues and ensure client satisfaction while acting as a subject matter expert on CCC products.

Artificial Intelligence (AI)Cloud Data ServicesInformation TechnologyInsuranceInsurTechSaaSSoftwareTechnical Support

Responsibilities

Supports AMs in meeting specific client needs in managing an account

Acts as interface among AMs, Field Consultants, and service organization in tracking down and resolving status of open client issues. Follows-up and closes issue with clients

Develops operational scorecards for each designated account

Supports sales management process (e.g. pipeline report, call report monitoring etc. for designated accounts.)

Provide and review management reporting with users and their management providing insight

Monitors account service plans to reduce issues and detect competitive threats

Interpret data, analyze results using statistical techniques and provide ongoing reports

Identify, analyze and interpret trends or patterns in complex data sets