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Woodgrain · 2 hours ago

Field Service Representative 1

San Jose, CA

Full-time

Onsite

New Grad, Entry Level

$22/hr - $22/hr

Woodgrain is a leading manufacturer of wood, vinyl, and cellular PVC windows and patio doors, committed to providing superior service and quality products. The Field Service Representative is responsible for in-store service, inventory management, and exceptional customer interactions within a defined territory.

Building Material

Responsibilities

Responsible for learning and performing in-store service, managing inventory replenishment (ordering and stocking), generating weekly credits and providing exceptional customer service within a defined territory inside high volume national account stores

Cover service calls when regular service representatives are away or on vacation

Full service 2-3 stores per day. Full service includes:

CLEANING: Recovering the condition of the aisle since last service

STRAIGHTENING STOCK: Restocking messy bins or displays and resolving bin contamination

STOCKING: Packing out any freight in overhead and incoming freight from the previous weeks order

CULLING: Removing damaged/unsellable material and issuing credit electronically

MERCHANDISING: Maintain signage and pricing to best practice. Move backers to affect perception

ORDERING: Replenish inventory according to published guidelines

CUSTOMER INTERACTION: Build strong dependable relationships with store management and associates

PROJECTS AND TASKS: Merchandising projects and tasks will be assigned by area manager

Complete tasks, projects and resets of Woodgrain products in stores

Qualification

Customer ServiceInventory ManagementMerchandisingLabor Intensive WorkRelationship Building

Required

Must have a valid driver's license, proof of auto insurance and your own vehicle

This position is very labor intensive and requires the ability to lift/move up to 50 lbs

Benefits

Woodgrain covers 75% of medical, dental and vision insurance

401k matching, Woodgrain matches up to 3% of your base salary

2 weeks PTO and 9 paid holidays

Perks such as tuition reimbursement and large discounts off Woodgrain products

Health, Dental, and Vision Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

401(k) with a Company Match

Group Term Life Insurance and AD&D

Employer Paid Long-Term & Short-Term Disability

Voluntary Supplemental Hospital and Accident Plans

Employee Assistance Program

8 Company Paid Holidays & 1 Floating Holiday

Paid Time Off (PTO)

Company

Woodgrain

We supply The American Dream by bringing strength, warmth, and style to every home. Specializing in moulding, doors, building products, and fasteners.

Founded in 1954