SEPHORA · 1 month ago
Manager, Technical Training, DC
Avon, IN
Full-time
Onsite
Mid, Senior Level
$100K/yr - $110K/yr
5+ years expSephora is a global beauty and retail leader committed to empowering its employees and clients. The Manager of Technical Training at the Omnichannel Distribution Center will oversee the planning and execution of training programs for non-exempt operations personnel, enhancing employee skills and performance in line with company objectives.
BeautyCosmeticsE-CommerceRetail
Responsibilities
Maintain a high level of technical proficiency in warehouse management systems (Blue Yonder), material handling equipment (MHE), and other technical equipment, and ensure training programs reflect current technologies and best practices
Develop and revise training manuals, curriculum, reference materials, testing/evaluation procedures, multimedia aids, and other educational resources, for technical and job-related training for operations, inventory control, inbound, and other indirect functions. Ensure training is adapted for varying levels of application (i.e. managers, coordinator, warehouse associates, etc.)
Collaborate with Environmental Health and Safety (EHS) manager to develop, deliver, and support compliance training programs for all Sephora and temporary staff (hourly and exempt), encompassing safety protocols, OSHA, HazMat, and DOT compliance requirements
Conduct on-going needs analysis to determine the skills gaps at the ODC and work with the DC Leadership team to create ongoing training plans to address these skills gaps and refine standard operating procedures (SOPs) to improve efficiency
Develop job-related soft skill curriculum targeted for non-exempt operations roles
Identify and implement key metrics to assess the effectiveness of training programs and their impact on departmental performance
Develop the training team for the ODC, creating the Train the Trainer curriculum, and trainer selection criteria and process. Provide ongoing evaluation and recommendations for performance improvement
Develop Training Coordinators to enhance their skills and impact and achieve key business initiatives
Utilize and administer the Learning Management System (LMS) to track training progress, manage content, and generate reports
Develop and maintain a comprehensive training matrix to track employee training across all functions, ensuring the building maintains agility and meets cross-functional training requirements
Stay abreast of the latest trends and best practices in training and development, recommending and implementing innovative approaches to enhance learning effectiveness
Conduct regular audits of training programs and records to ensure compliance with regulatory requirements and company policies
Qualification
Required
Strong communication, organizational, and analytical skills
Deep understanding of adult learning theories, instructional design, and various training methodologies (e.g., classroom, e-learning, on-the-job training)
Thorough knowledge of distribution center operations, including receiving, picking, packing, shipping, and inventory management processes
Knowledge of Warehouse Automation systems, material handling equipment (MHE), and other technical equipment used in the distribution center
Ability to design and develop engaging and effective training materials, including presentations, manuals, job aids, and e-learning modules
Excellent presentation and facilitation skills to deliver training programs to diverse audiences
Ability to analyze training needs, identify performance gaps, and develop effective solutions
Ability to build relationships and collaborate effectively with DC Operations Leaders, Engineering, HR, and other stakeholders
Excellent organizational and time management skills to manage multiple projects and meet deadlines
Ability to understand and implement technological and system improvements
Ability to adapt to changing business needs and priorities
Ability to work independently and as part of a team
Ability to solve problems and develop solutions
Preferred
5+ years of experience in a training role within a distribution center or similar environment
Proven experience in developing and delivering technical training programs
Experience with Learning Management Systems (LMS) administration
A strong understanding of OSHA and other safety regulations
A track record of successfully managing and developing training teams
Ability to work across operational shifts and weekends
Benefits
Comprehensive health, dental and vision plans
Superior 401(k) plan
Various paid time off programs
Employee discount/perks
Life insurance
Disability insurance
Flexible spending accounts
Employee referral bonus program
Comprehensive medical, vision, and dental benefits
EAP
Generous vacation and holiday time off
Meaningful engagement activities
An employee discount
Free beauty product gifts from brand partners
Company
SEPHORA
Sephora is an online shopping site that offers a range of beauty products such as cosmetics and skincare items.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Artemis Patrick
President and CEO, North America
Tara Maffeo
VP, Retail Engagement
Recent News
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2025-12-25
Global Cosmetics News
2025-12-22
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2025-12-18
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