Apply on Employer Site

Lucky Strike Entertainment · 7 hours ago

Regional Vice President of Operations

New York, NY

Full-time

Hybrid

Lead/Staff, Director/Executive

$200K/yr - $275K/yr

5+ years exp

Lucky Strike Entertainment is one of the world’s premier location-based entertainment platforms. The Regional Vice President of Operations is responsible for maximizing revenue and cash flow growth across multiple locations through effective management of District and Area Managers, ensuring a world-class guest experience, and developing annual business plans.

Entertainment

Responsibilities

Recruit, hire, develop and retain District and Area Managers who are passionate about delivering an exceptional guest experience while achieving financial goals

Identify and act on the unique training and development needs of District and Area Managers. Use the Talent Management Process tools for their development and succession planning. Collaborate with the HR and Training departments to build an appropriate talent bench

Communicate, monitor and deliver on Key Performance Indicators (KPI) with District and Area Managers. Conduct annual performance reviews and competency assessments

Ensure a world-class guest experience by ensuring that Lucky Strike Entertainment’s Operating and Service Standards are executed consistently. Communicate the organization’s vision and expectations regularly to District Managers, Area Managers, management, and hourly employees and hold them accountable for following these

Ensure the District and Area Managers are conducting regular inspections using Lucky Strike Entertainment’s visit checklists and tools

Manage the execution of seasonal price changes, weekly specials and various promotions

Develop annual business plans and ensure that District and Area Managers are given specific goals to achieve. Collaborate with the District and Area Managers to develop the Annual Operating Plan (budget) for the region. Ensure accountability to this AOP. Review and analyze daily and weekly financial reports and monthly P&L performance

Evaluate financial performance and ensure District Managers and Area Managers are involved in establishing and implementing effective action plans. Plan revenue growth and closely monitor expense control with a particular emphasis on strategic labor management

Develop a sales culture amongst District Managers and Area Managers where being proactive and entrepreneurial is the expectation

Ensure adherence to Operating Standards for alcoholic beverage sales and consumption, food safety, health/sanitation, safety and security and all associated applicable laws

Ability to work varying shifts, weekends and holidays, as well as, extended workdays to support business needs

Qualification

P&L managementMulti-unit managementFinancial analysisTalent developmentCustomer serviceSales cultureEffective communicationInterpersonal skillsCritical thinking

Required

Proven leader and operator familiar with high growth environments

Skilled at managing a P&L and teaching and delivering strong financial results through direct reports

Effective communication skills

Adept at hiring and developing talent

Highly developed sense of customer service and interpersonal skills

High integrity and respect for all individuals (guests, vendors, and employees)

Strong critical and analytical thinking skills

Strong at building relationships and supporting all home office departments

Exhibit a sales builder mindset and selling culture

Skillset to identify and set goals, create plans, and convert plans into action for a region, district, and location

Bachelor's degree preferred

Minimum five years of multi-unit management with relevant food and beverage experience supervising several departments and/or staff of 100+ employees in a high-volume entertainment, hospitality, or casual dining restaurant company with a proven record of success