Vonage · 6 hours ago
Engineering Manager, Core Voice Platform
Eastern, KY
Full-time
Onsite
Senior Level, Lead/Staff
12+ years expVonage is a global cloud communications leader, and they are seeking an experienced Core Voice Manager to lead a team responsible for maintaining and evolving their enterprise voice infrastructure. The role involves overseeing global operations, managing on-call support, and ensuring exceptional call quality and reliability across all voice platforms.
Communications InfrastructureDeveloper APIsEnterprise ApplicationsInformation ServicesInformation TechnologyPaaSTelecommunications
Responsibilities
Lead and mentor a global voice operations team focused on reliability, performance, and scalability
Manage daily operations, including incident response and on-call coordination
Configure, maintain, and troubleshoot SBCs, policy servers, and other voice infrastructure components
Analyze SIP signaling and call flows to identify issues and implement fixes
Collaborate with cross-functional partners (Network, Cloud, Security, Engineering) to deliver end-to-end voice solutions
Partner with vendors like Ribbon for advanced troubleshooting, upgrades, and platform enhancements
Strengthen our voice systems with automation, monitoring, and proactive performance improvements
Ensure all systems align with cloud and enterprise security best practices
Qualification
Required
12+ years of experience managing large-scale voice operations or DevOps teams
Deep knowledge of SIP stack, call flows, and voice troubleshooting
Hands-on experience with SBCs and policy servers—strong preference for Ribbon platform experience
Proven background in on-call operations and incident management
Solid understanding of cloud platforms (AWS or Azure)
Familiarity with voice security practices and compliance frameworks
Strong technical leadership, communication, and cross-functional collaboration skills
Preferred
Experience automating voice operations or implementing CI/CD pipelines
Familiarity with observability tools (Grafana)
Benefits
Work in a cloud environment
Small domain teams
High level of end-to-end ownership
Possibility to influence technical stack
Time for prototyping and research
Unlimited paid vacation
Annual bonus (TBO)
Company
Vonage
Vonage is a provider of cloud-based communications to businesses and consumers.
1001-5000 employees
H1B Sponsorship
Vonage has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (10)
2023 (4)
2022 (13)
2021 (15)
2020 (6)
Funding
Current Stage
Public CompanyTotal Funding
$597MKey Investors
Bain Capital VenturesNew Enterprise Associates
2021-11-22Acquired
2014-08-13Post Ipo Debt· $225M
2006-05-24IPO
Leadership Team
Aqeel Shahid
Vice President - Global Strategic Partners
Mark Bland
Enterprise Service Director
Recent News
2025-12-19
2025-12-16
2025-12-05
Company data provided by crunchbase