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Luminis Health · 8 hours ago

Hospital Communications Operator-PT-D/E

Annapolis, MD

Full-time

Onsite

New Grad, Entry Level

$17.50/hr - $21.68/hr

Luminis Health is responsible for providing essential telecommunication services for patients, providers, and the community. The Hospital Communications Operator ensures smooth communication flow, answers calls, relays messages, and utilizes various systems to assist in patient information management.

Health CareMedicalNon Profit

Responsibilities

Provides essential answering services for Luminis Health and non-Luminis Health Provider Offices, collecting and recording essential information and ensuring that the information is transmitted to the appropriate person; searching for undelivered messages, notifying answering service clients who may not have received them in a timely manner

Answer all calls within three rings

Prioritizes calls, takes messages or page as appropriate; relays calls by making telephone connections; records information; transmits information to clients and staff as needed; Operating all feature/functions of the operator console to efficiently answer the incoming calls and process as appropriate

Utilizes the mass communication system to send out text blasts and alerts from administrative and clinical leaders; answers the code phones, sending out overhead alerts/text blasts for codes, notifying the fire department or other municipality as directed

Utilizes Epic (or other databases) to appropriately access patient information to direct calls; provides routine and accurate information to the public in a helpful manner

Receives and processes requests for Ethic Consults and promptly relays the information to the person on call; posting “on call” schedules to the answering service accounts