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CEFCU · 1 month ago

Card Member Services Representative I-1

Peoria IL

Full-time

Onsite

New Grad, Entry Level

$18.11/hr - $21.28/hr

CEFCU is a credit union that focuses on providing excellent member service. The Card Member Services Representative I-1 will handle tier two member inquiries and manage card program functions while ensuring member security and satisfaction.

BankingFinancial ServicesNon Profit

Responsibilities

Handles tier two member inquiries over the phone and via eForm for CEFCU’s Insured Money Market Account (IMMA) and three Checking programs: Checking, Dividend Checking, and Second Chance Checking

Directs and manages tier two member service functions for CEFCU’s card programs: Credit Card, Debit Card, and Gift Card

Prioritizes member security while reporting account fraud and dispute notifications to the Card Risk/Accounting team in accordance with Regulation E

Utilizes the Debit Card Approval System (DBT) to perform ATM and/or Purchase Limit increases while making proper judgement calls for exceptions needed outside of the automated decisioning system

Evaluates and responds to transaction denials, merchant declines/referrals, and payment posting errors using multiple third party processing systems

Performs related account maintenance on Host, card processor, network, and check vendor systems

Maintains a proper knowledge level of CEFCU products and services received through multiple delivery channels

Qualification

Card Services experienceRegulation DEZExcel proficiencyConflict resolutionCustomer service skillsWriting skillsCritical thinking

Required

High school diploma or equivalent

Ability to learn Excel, Word, Outlook, CEFCU Mainframe applications and apply at a proficient level within 10 week training period

Ability to learn vendor applications and apply at a proficient level within 10 week training period

Ability to resolve conflict, think critically, and respond appropriately to members in heightened emotional states

Prior experience in technical environment

Experience in Card Services Department or a thorough, commensurate knowledge of department functions, procedures, policies, and associated Checking and card programs

Good writing skills and proven ability to manage complex projects within deadlines

Knowledge of Regulation D, E, Z and CC, credit/debit and Electronic Funds Transfer (EFT) network rules and regulations, and Electronic Funds Transfer Act (EFTA)/Uniform Commercial Code (UCC) laws

Applicable college business courses (Accounting, Business Math, Business Finance, Law Business Communications, Economics and basic Credit or related classes)