Altium Packaging · 2 hours ago
Customer Service Representative
California, United States
Full-time
Hybrid
Entry Level
$24/hr - $24/hr
2+ years expAltium Packaging is a company that values integrity and customer focus. The Customer Service Representative role involves responding to customer inquiries, resolving issues, and managing customer inventory while working closely with various departments.
CommercialManufacturingPackaging ServicesPlastics and Rubber Manufacturing
Responsibilities
Respond to customer inquiries by telephone or e-mail to provide non-technical problem resolution
Resolve routine and basic problems and communicates solution or requested information to the customer
Analyze a customer's service needs and refer to other service or technical departments for follow up as needed
May utilize a customer relationship application or database to record activities and research product information
Monitor the blow mold machines to ensure quality of product and its processing
Order entry & maintenance
Shipping verification
Pricing verification
Input customer feedback into the Quality Database & Customer Feedback Database
Assist with customer inventory management
Manage customer owned inventory (labels, corrugate, etc.)
Manage customer specific finished goods
Assist with the management of obsolete inventory
Assist with accounts receivables
Maintenance of manual BOL
Invoicing verification
Sample shipments
Mail marketing information (brochures)
Generate and distribute customer-required reports (inventory, volume, etc.)
Assist with Credit Memos when needed
Maintain customer files
Reasonable mandatory overtime may be required due to business needs
Qualification
Required
Requires a high school diploma or its equivalent
Two years prior customer service experience is required
Knowledge of MS Office is required
Preferred
Prior manufacturing experience is desired
An AS degree is preferred
Benefits
Medical
Dental and vision plans
Company holidays
Vacation days
Tuition reimbursement
Learning and training opportunities
Bonus potential
401(k) plan with company contributions
Rewards and recognition programs
Opportunities to make a difference in the community
Company
Altium Packaging
Altium Packaging engages in the design, development & manufacturing of plastic packages & recycled resin for various industries.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Alex Bernhardt
Strategic Advisor to the CEO
Sean Fallmann
President & CEO
Recent News
Company data provided by crunchbase