Institute of Nuclear Power Operations (INPO) · 1 month ago
Senior Program Generalist, Data Science
Atlanta, GA
Full-time
Hybrid
Mid, Senior Level
1+ years expThe Institute of Nuclear Power Operations (INPO) is seeking a Senior Program Generalist in Data Science to provide exceptional support to industry and internal users. This role involves resolving technical issues, collaborating with team members, and leading program activities to enhance user experience and support processes.
Non Profit
Responsibilities
Provides service and assistance to industry and internal end users on PIC and IRIS support issues, ensuring resolution or proper escalation, and follows-through to successful conclusion
Collaborates with Data Science team members to address end user needs and expectations, ensuring effective issue resolution
Proactively provides first line technical support by resolving common user issues such as password resets, permission updates, and page refresh requests; troubleshoots technical issues, recommends appropriate solutions, and escalates unresolved issues according to established guidance
Contributes to problem resolution by providing needed support to end users when necessary
Provides system administration support for the PIC/IRIS Triage system in ServiceNow, including issue tracking and escalation
Leads and oversees a broad range of diverse, complex assignments in Data Science with little to no oversight
Leads program activities including, but not limited to, updates of KT materials, DSDIs (Data Science department instructions), support documents, etc., to meet organizational objectives and goals
Contributes to continuous improvement initiatives across the department to enhance support processes and user experience
Performs other duties as assigned
Qualification
Required
High school diploma or GED
One year of professional work experience
Must be able to work prolonged periods sitting at a desk and working on a computer
Must be able to work under minimal supervision
Must be able to sit, stand, walk, stoop, kneel, crouch, climb, and crawl
Must be able to lift 25 pounds
Must have a US state or territory issued Real ID compliant driver's license or identification card
All INPO employees are expected to abide by behavioral expectations as outlined in INPO's Core Values, Team Effectiveness Attributes, and Leadership Effectiveness Attributes
Employment is dependent upon successfully completing a pre-employment background check and drug and alcohol test
This position may require obtaining unescorted access status
This position requires direct or indirect access to certain export-controlled technology, for which INPO may be required to obtain an export license in accordance with applicable U.S. export control laws and regulations. If an export license is required, any offer of employment at INPO for this position is contingent upon receipt of the export license or authorization
Preferred
Bachelor's degree with major coursework in data science, computer science, information systems, or other related area
One or more year of technology support and troubleshooting experience
Company
Institute of Nuclear Power Operations (INPO)
In our most critical infrastructure sector − where safety, performance and reliability are paramount − INPO partners with the nuclear power industry in its ongoing quest for continuous improvement.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Robert Willard
President and CEO
Company data provided by crunchbase