Boulevard · 1 month ago
Senior Customer and Industry Insights Analyst
United States
Full-time
Remote
Senior Level
$121K/yr - $172K/yr
6+ years expBoulevard is a client experience platform for appointment-based self-care businesses. They are seeking a Senior Customer and Industry Insights Analyst to generate actionable insights from data, collaborating with various teams to shape strategy and inform decisions.
B2BConsultingInternetMarketingSaaS
Responsibilities
Generate unique insights from merchant, consumer, and product data to quantify Boulevard’s impact and ecosystem trends across regions, segments, and time
Build a deep view of the consumer, including demand patterns, frequency, basket, price sensitivity, and channel behavior, and translate these into segmentation, positioning, and lifecycle strategies
Segment merchants by vertical, size, business model, and sophistication; define peer groups, benchmarks, and outlier flags that guide comparisons and account strategy
Track service and retail trends, labor dynamics, utilization, cancellations, rebooking, and attach rates with cohort cuts, seasonality controls, and clear caveats
Build recurring internal insight packs (e.g., quarterly State of the Customer, monthly Industry Pulse) that combine KPIs, leading indicators, and commentary for executives and cross-functional partners
Partner with Marketing, Brand, and GTM on narratives, visuals, and enablement materials that use data to inform campaigns, positioning, and customer stories
Present executive-ready data stories, align stakeholders on tradeoffs, and drive decisions with explicit recommendations, owners, timelines, and expected impact/ROI
Uphold privacy with documented aggregation standards and disclosure controls, including k-anonymity thresholds, dominance limits, rounding or noise, and review gates before sharing data externally or with partners
Qualification
Required
6+ years in analytics or insights within B2B SaaS, marketplaces, payments, or high-growth tech
Advanced Snowflake SQL, proficient Python, and production experience with dbt, including modular models, tests and CI, performance, and cost guardrails
Proven record of delivering executive-ready insight reports and dashboards, with clear methods and well-structured, decision-focused analysis
Strong product and SaaS growth intuition, with the ability to translate findings into opportunities, risks, and tradeoffs for product, GTM, and operations
Proficiency with Looker, Sigma, Tableau, Power BI, or similar BI tools
Strong editorial judgment for headlines, metric selection, and chart design, with clear, plain-language writing
Working knowledge of privacy-preserving aggregation, including k-anonymity, thresholds, noise, and disclosure control
Benefits
401(k) match plus dental, medical, vision, and life insurance.
Flexible vacation day policy.
Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.
Family planning resources and specialized support programs.
Equity: get ahead on the ground floor and grow with Boulevard.
Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.
Company
Boulevard
Boulevard provides beauty and wellness businesses with tools for booking, payments, marketing, and client relationship management.
201-500 employees
H1B Sponsorship
Boulevard has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (4)
2022 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$188MKey Investors
JMI EquityPoint72 VenturesIndex Ventures
2025-07-17Series D· $80M
2022-08-09Series C· $70M
2020-11-23Series B· $27M
Leadership Team
Matt Danna
Co-Founder & CEO
Sean Stavropoulos
Co-Founder and CTO
Recent News
Global Cosmetics News
2025-12-31
Global Cosmetics News
2025-07-24
Company data provided by crunchbase