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Robert Half · 1 month ago

Principal Analyst I - Customer Identity Access Management

Phoenix, AZ

Full-time

Onsite

Lead/Staff

$95/hr - $110/hr

8+ years exp

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. The CIAM Business Systems Analyst will manage the day-to-day operations of the CIAM platform, ensuring compliance with policies related to user and application management, while driving initiatives that enhance user experiences and operational efficiency.

ConsultingHuman ResourcesRecruitingSecurity

No H1B

Responsibilities

Collaborate with business partners and stakeholders to gather, analyze, and document business requirements aligned with strategic goals and regulatory standards

Act as the Subject Matter Expert for CIAM systems, providing guidance on solution design, configuration, and process improvements

Translate business needs into detailed system requirements, user stories, acceptance criteria, and technical documentation to support effective development and testing

Support the entire solution delivery lifecycle, including requirements gathering, process mapping, documentation, testing, deployment, and post-launch support

Manage and maintain accurate documentation for CIAM applications, ensuring accessibility for business and technical teams

Oversee application configuration changes, ensuring adherence to SDLC and Change Management protocols

Coordinate with internal IT teams, external vendors, and implementation partners to resolve issues and deliver integrated CIAM solutions

Monitor application performance, facilitate incident and problem management, and conduct Root Cause Analysis to drive issue resolution

Qualification

CIAM solutions implementationFinancial Services knowledgeRegulatory compliance knowledgeProcessData analysisSDLC methodologiesAgile methodologiesUser lifecycle processesDocumentation skillsCommunication skillsProblem-solving skillsAttention to detail

Required

8+ years of related experience

Bachelor's degree in a related field required

Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices

Advanced to expert in process and data analysis within one or two domains or functional areas with deep critical thinking skills

Experience working as an SME across one or two domains or functional areas

Advanced speaking and writing communication skills

Demonstrated expertise in the implementation of CIAM or IAM solutions, including integration of external platforms and overseeing end-to-end deployment

Proven ability to translate complex business needs into comprehensive system requirements and articulate application configurations that meet both operational and regulatory standards

Experience in administering user lifecycle processes, including onboarding, offboarding, and access reviews

Familiar with application onboarding and policy enforcement for identity and access

Skilled in maintaining compliance with organizational policies and regulatory security standards

Capable of using CIAM platform tools and portals to manage configurations, monitor logs, and handle support issues

Strong documentation and process adherence abilities

Excellent communication skills, with experience collaborating effectively across all levels of internal teams (business units, IT operations, etc.) and with external vendors, sales representatives, technology partners, and implementation consultants

Deep understanding and hands-on application of Software Development Life Cycle (SDLC) methodologies and change management protocols

Demonstrated experience with problem and incident management processes, including leading Root Cause Analysis and resolving high-impact issues

Strong knowledge of data integrity, security, and privacy best practices, with a focus on maintaining high standards across banking platforms

Advanced proficiency in collaboration and workstream management tools, such as Azure DevOps (ADO) and Confluence, for project coordination, tracking, and documentation

Excellent skills in problem recognition, attention to detail, prioritization, and proactively driving process improvements

Hands-on experience with Agile methodologies, including adapting to evolving requirements and supporting iterative development cycles

Preferred

Previous leadership experience preferred

Advanced knowledge of general Financial Services or Banking is preferred

Benefits

Medical, vision, dental, and life and disability insurance

401(k) plan

Company

Robert Half

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Founded in 1948

Menlo Park, California, USA

10001+ employees