Apply on Employer Site

SWARCO · 11 hours ago

Field Service Engineer - (Inverness, Aberdeen and Elgin)

Scotland, IN

Full-time

Onsite

Entry, Mid Level

2+ years exp

SWARCO is a leading UK provider of electric vehicle charging infrastructure, driving the shift to a greener future. The Field Service Engineer will provide technical support to customers and ensure the smooth operation of EV charging solutions.

ElectronicsManufacturing

No H1B

Responsibilities

Provide technical assistance and support to customers, including EV charging station operators, maintenance personnel, and end-users, to resolve technical issues and ensure smooth operation of EV charging infrastructure

Support the Service & Contracts teams with any tasks that may be required to ensure maximum efficiency across the wider business

Offer remote technical support via phone, email, or remote desktop tools, guiding customers through troubleshooting steps and providing instructions for resolution

Maintain accurate records of customer interactions, technical issues, and resolutions in the ticketing system, and contribute to the knowledge base for future reference

Qualification

Technical support experienceTroubleshooting hardware issuesTroubleshooting software issuesCustomer service skillsFlexibility to travelInterpersonal skillsCommunication skills

Required

At least 2 years' experience in technical support or field service roles, preferably in the automotive, clean energy, or EV charging industry

Strong technical aptitude with the ability to troubleshoot hardware, software, and network-related issues effectively

Excellent communication and interpersonal skills, with the ability to convey technical information clearly and concisely to customers of varying technical backgrounds

Customer-focused mindset with a passion for delivering exceptional service and building long-term relationships with customers

Flexibility to travel occasionally for on-site support and willingness to work outside regular business hours as needed to support customer needs