SWARCO · 1 day ago
Field Service Engineer - (Inverness, Aberdeen and Elgin)
Scotland, IN
Full-time
Onsite
Entry, Mid Level
2+ years expSWARCO is a leading UK provider of electric vehicle (EV) charging infrastructure, and they are seeking a Field Service Engineer to join their team. The role involves providing technical assistance to customers, supporting service and contract tasks, and maintaining documentation related to technical issues and resolutions.
ElectronicsManufacturing
Responsibilities
Provide technical assistance and support to customers, including EV charging station operators, maintenance personnel, and end-users, to resolve technical issues and ensure smooth operation of EV charging infrastructure
Support the Service & Contracts teams with any tasks that may be required to ensure maximum efficiency across the wider business
Offer remote technical support via phone, email, or remote desktop tools, guiding customers through troubleshooting steps and providing instructions for resolution
Maintain accurate records of customer interactions, technical issues, and resolutions in the ticketing system, and contribute to the knowledge base for future reference
Qualification
Required
At least 2 years' experience in technical support or field service roles, preferably in the automotive, clean energy, or EV charging industry
Strong technical aptitude with the ability to troubleshoot hardware, software, and network-related issues effectively
Excellent communication and interpersonal skills, with the ability to convey technical information clearly and concisely to customers of varying technical backgrounds
Customer-focused mindset with a passion for delivering exceptional service and building long-term relationships with customers
Flexibility to travel occasionally for on-site support and willingness to work outside regular business hours as needed to support customer needs
Benefits
25 days holiday plus the option to purchase more holiday.
Generous employer pension contributions
Employee Assistance Programme
Employee discounts portal - Perkbox
Life assurance
Company
SWARCO
SWARCO designs, manufactures, sells, installs, and maintains products and systems for traffic management and road safety applications.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Michael Schuch
Chief Executive Officer
Steffan Evans
Finance Director, SWARCO Smart Charging
Recent News
2025-08-15
Company data provided by crunchbase