Mothership ยท 5 months ago
ServiceNow Platform Architect
Plano, Texas, United States
Full-time
Onsite
Senior Level
5+ years expMothership is seeking a ServiceNow Platform Architect who will be responsible for designing and implementing solutions within the ServiceNow platform for the Telecom industry. This role requires collaboration with cross-functional teams to ensure effective governance and data stewardship, focusing on modules like CSM, ITSM, and ITOM.
AdvertisingBrand MarketingGraphic DesignLogisticsProfessional ServicesWeb Design
No H1B
Responsibilities
Collaborate with business stakeholders, product managers, and technical teams to understand requirements and translate them into effective ServiceNow solutions
Design end-to-end solutions that align with industry best practices, ensuring scalability, maintainability, and adherence to architectural standards
Establish and enforce governance policies related to the CSM, ITSM, ITOM, CMDB emphasizing data quality, security, and compliance
Lead the design and maintenance of the Product Catalog within ServiceNow
Define product hierarchies, attributes, and relationships to ensure accurate representation of offerings
Implement data stewardship practices to maintain the integrity of product data
Collaborate with stakeholders to enhance the catalogs usability and relevance
Analyze existing Ticketing Flow processes and identify areas for improvement
Optimize workflows, automation, and orchestration to streamline the processing
Ensure seamless integration between the ServiceNow modules and external Systems and also various workflows
Provide architectural guidance to development teams, ensuring alignment with industry standards and best practices
Mentor junior architects and developers, fostering a culture of continuous learning and growth
Stay updated on ServiceNow releases, features, and capabilities relevant to the Telecom & Media domain
Work closely with cross-functional teams, including business analysts, developers, testers, and project managers
Communicate complex technical concepts to non-technical stakeholders effectively
Participate in project planning, estimation, and execution
Monitor ServiceNow Platform performance, identify bottlenecks, and propose enhancements
Drive continuous improvement initiatives
Participate in ServiceNow community forums and contribute to knowledge sharing
Qualification
Required
Green card Holder
Mandatory to have ServiceNow Certified Application Developer Certification
Certified ServiceNow System Administrator (CSA) and Certified Implementation Specialist (CIS) in ServiceNow IT Service Management (ITSM) or related modules
Minimum 5 years of experience in ServiceNow architecture, design, and implementation
Specific experience in Telecom & Media industry processes, especially related to order management
Proficiency in ServiceNow platform capabilities, including workflows, Flow Designer, and integrations
Knowledge of REST APIs, JavaScript, and ServiceNow scripting
Familiarity with data modelling and relational databases
Excellent communication skills, both written and verbal
Ability to lead and influence technical decisions
Strong problem-solving and analytical abilities
Preferred
ServiceNow Certified Application Architect (CAA) or Certified System Architect (CSA) preferred
Company
Mothership
Mothership provides branding, marketing, advertising, graphic design, shipping, professional services, and web design.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase