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Kraken · 2 hours ago

Senior Client Partner

New York, United States

Full-time

Onsite

Senior Level

Kraken is a technology company focused on creating a smart, sustainable energy system. As a Client Partner – Major Accounts, you will lead strategic relationships with large utility and energy clients, ensuring they realize full value from Kraken's products while managing escalations and driving commercial growth.

Software

Growth Opportunities

Responsibilities

Serve as a senior strategic partner to C-level+ stakeholders

Dive into the details and roll up your sleeves—working across all levels of complex, dynamic clients

Maintain strong, proactive engagement to ensure delivery, satisfaction, and trust

Ensure clients get full value from our products and operating model

Connect the dots between our tech, cultural transformation approach, and their evolving needs

Manage clients through escalations for critical issues

Partner closely with Technical Account Managers and Support to drive resolution and protect and cultivate relationships

Manage commercial relationships and deliver to new business development and/or revenue targets

Identify and shape early-stage growth opportunities across the portfolio

Hands-on experience with complex B2B tech account management, sales and/or delivery; quota-carrying or P&L experience a plus

Ability to guide clients through operational and cultural change, with a consultative, pragmatic style

Strong understanding of SaaS businesses; ideally with engineering or product experience

Experience in utilities or energy retail and/or similar sectors (e.g. telecom, banking) that have undergone digital transformation

Trusted advisor to senior leaders; able to influence and challenge constructively

Business Fluent English required; Business mastery of second language supporting work across our customer geographies (e.g. Spanish, French, Germany) is also a plus, as well as appreciation for cross-cultural dynamics