Hastings Direct ยท 1 month ago
Commercial Ancillary Manager
United States
Full-time
Remote
Mid, Senior LevelHastings Direct is a digital insurance provider aiming to lead the UK market through significant investments in technology and analytics. The Commercial Ancillary Manager will be responsible for managing the ancillary product portfolio, enhancing customer and commercial outcomes through data analysis, and leading partnerships with ancillary providers.
Insurance
Responsibilities
Management of strong relationships with our ancillary partners ensuring we effectively manage commercial and contractual relations and customer outcomes to ensure long-standing, mutually beneficial partnerships
Responsible for trading performance and customer value outcomes and monitoring of trends and future risks and holding partners to account for delivery against these
Responsible for the delivery of good customer outcomes; effective monitoring of customer value and mitigation of potential customer detriment; input to the completion of annual product review & value assessment; and reporting to OpCo / Conduct Committee
Delivery of strategic and tactical initiatives to improve commercial and customer outcomes (including product proposition and pricing reviews, claims process reviews, sales and in life journeys). Working in partnership with other business functions including Pricing, Operations, Claims, IT and Digital & Marketing
Strong response to net rate reviews with ability to challenge rating increases based on analysis of claims and loss ratio performance/forecasts
Lead, develop and implement Ancillary Product development strategies (Provider / product / pricing / processes) to support the commercial performance whilst ensuring fair consumer value, regulatory compliance and reputational integrity
Lead Ancillary Partner strategy with responsibility for the selection, oversight and performance of Ancillary providers for allocated products
Support the rectification of any commercial or operational issues. Engaging with colleagues across the business and third party partners to collaboratively resolve issues
Support development of new products and propositions as these are developed and introduced
Working across the organisation to look at wider opportunities within the ancillary value chain
Qualification
Required
Experience of working with highly regulated General Insurance products ideally within ancillary or claims function
Results-oriented, with drive to deliver against commercial and customer targets
Strong numerical reasoning with data analysis
Commercial focus and ability to drive strong negotiations that deliver benefits to all parties
Innovative and driven - able to seek out opportunities to disrupt and innovate while also incrementally evolving current practices
Strong stakeholder management experience, within a fast-paced, matrixed environment. Able to build strong connections with other functions to embed strategy and support delivery of trading outcomes
Benefits
Flexible working
Competitive bonus scheme
Physical wellbeing
Financial wellbeing
Mental wellbeing programme
27 days annual leave + bank holidays, with the option to buy or sell one of your weeks
Access to our health care cash back plans
Dental plans
Discounted health assessments
Cycle to work and tech schemes
Discounted and free onsite facilities
Social events throughout the year
Company
Hastings Direct
Hastings Group is a fast growing, agile, digitally focused general insurance provider providing services to the UK car, van, bike and home insurance market.
Founded in 1996
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase