NYU Langone Health · 5 hours ago
Secretary I - Intake/Sched (FGP) - Greenpoint, Bilingual Polish Preferred
Brooklyn, NY
Full-time
Onsite
New Grad, Entry Level
$54K/yr - $54K/yrNYU Langone Health is one of the nation's top-ranked medical institutions, dedicated to improving human health through education and patient care. The Faculty Group Practice Secretary I will perform various administrative tasks to support practice operations, including greeting patients, scheduling appointments, and ensuring a positive patient experience.
EducationHealth CareHospitalMedicalNon Profit
Responsibilities
Greets patients professionally both in person and on the phone
Answers patient questions and/or properly refers questions and issues to the appropriate contact
Optimizes provider schedules and patient access by establishing and maintaining efficient scheduling templates
Promotes a positive patient experience throughout all patient interactions in person or by phone or other media
Ensures availability of treatment information by retrieving and updating patient records
Verifies insurance information and obtains information needed to schedule and bill for services
Maintains office inventory and equipment by anticipating supply needs and expediting supply orders
Performs other duties as needed
Responsible for greeting patients and performing intake functions including registration, forms collection, updating information, and co-payment collection
Monitors Department Appointment Report (DAR) for checkmate “kick-outs”, appointment notes, insurance flags, and/or patients who need further assistance
Gathers all patient demographic related data and materials from patients and/or their representatives. Obtains insurance information (ID card, member/group #s, etc.), verifies insurance eligibility electronically and collects insurance referral if applicable
Advises and/or collects patient and financial related documents and policies for patient visits including HIPAA, NOPP, MSPQ, ABN, Non-Participating, etc. including obtaining signatures where appropriate
Enrolls patients above the age of 5 to Patient Secure by obtaining the palm scan and a photo
Promotes the utilization of Check Mate kiosks. Greets and assists patient in using the checkmate kiosk when needed
Scans all necessary documents into Epic. Follows scanning guidelines and best practices for uploading outside documents - results, records, forms, etc
Ensures scanned documents are scanned to the correction location/order in Epic and with the correct document type to facilitate ease of locating documents
Reports errors or issues arising from checkmate kiosk, patient secure devices, or other equipment to management to facilitate timely resolution
Monitors waiting areas to identify and communicate wait times
Performs check-out functions including providing after visit summary information, scheduling follow-up visits, procedures and referrals, and collecting any time-of-service payments as needed.Promotes the use and sign-up of MyChart
Answers phone calls and requests in a professional and patient friendly manner
Schedules routine appointments and follow ups for visits
On subsequent visits or calls, asks patients to verify demographic info and makes any necessary edits. Collects and/or asks patients to sign any missing patient related information
Answers patient questions to ensure understanding and patient satisfaction. Refers them, when necessary, to senior level staff or billing representative
Addresses patients and callers in pleasant and a professional manner while screening and/or handling calls. Takes messages or directs caller to appropriate person or area
Releases medical records in accordance with HIPPA and FGP ROI guidelines. Documents disclosures in EPIC and fulfills requests within a 10 day timeframe
Maintains patient privacy as it relates to HIPPA standards
Refers all inquiries regarding pre-authorizations/certifications to the appropriate person or area
Monitors and completes patient front-end work queues to address any pre or post visit missing information in a timely manner
Monitors and completes assigned administrative inbasket messages in a timely manner and according to practice guidelines
Remains current on latest best practices, policies and protocols (including workflow updates, FOCUS trainings, and job-related tasks)
Maintains cleanliness of both personal and patient space, including waiting areas and restocks supplies as needed
Demonstrates knowledge of the organization’s service standards and incorporates them into the performance duties
Provides material such as forms and letters for appropriate patient and/or provider needs
Maintains cooperative and professional relationships with physicians, nurses and office and clinical staff as well as access center representatives when applicable
Exercises skill in prioritizing assignments in order to complete work in a timely manner when there are changes in workload, assignments, pressures of deadlines, competitive requirements and/or heavy workload
Demonstrates communication skills: Using appropriate vocabulary and grammar when obtaining and conveying information to physicians, nurses and staff at various levels; in person, over the phone, in writing and in electronically sent messages
Performs other related duties as needed by providers and supervisors
Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision and values and promoting excellence in the patient experience, during every encounter
Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off)
Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate
Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging
Proactively anticipates patient needs, and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate
Shares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership. (i.e. ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.)
Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience
Qualification
Required
High School Diploma or equivalent, required
Excellent organizational, interpersonal and verbal and written communications skills and strong customer service orientation, required
Basic knowledge of word processing, spreadsheet, database and Internet applications required
Light, accurate keyboarding skills required
Ability to complete multiple tasks efficiently and thrive in a team work environment which pursues a positive patient care experience
Preferred
Intermediate knowledge of computer-based scheduling and appointment programs strongly preferred
Knowledge of medical terminology, preferred
Previous office experience, preferred
Bilingual Polish, highly preferred
Benefits
Comprehensive benefits and wellness package
Financial security benefits
Generous time-off program
Employee resources groups for peer support
Holistic employee wellness program
Company
NYU Langone Health
NYU Langone Health is a nonprofit organization that provides a center of excellence in healthcare, research, and medical education.
Founded in 1841
10001+ employees
H1B Sponsorship
NYU Langone Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (5)
2021 (8)
2020 (35)
Funding
Current Stage
Late StageTotal Funding
$33.5MKey Investors
National Institute of Diabetes and Digestive and Kidney DiseasesMHCIPNational Institutes of Health
2024-02-06Grant· $13M
2023-10-16Grant· $12.5M
2022-02-17Grant· $8M
Leadership Team
Suresh Srinivasan M.Tech, MBA
Vice President & Chief Technology Officer
Robert Cerfolio, MD, MBA
Executive vice president COO
Recent News
2025-12-17
2025-12-16
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