NYU Langone Health · 2 hours ago
Customer Service Representative I - Las Vegas, Nevada
Las Vegas, NV
Full-time
Onsite
Entry Level
1+ years expNYU Langone Health is seeking a Customer Service Representative I to join their team. The CSR I will serve as a primary contact for patients, addressing inquiries about balances, benefits, and insurance while ensuring high levels of patient satisfaction through effective communication and problem-solving.
EducationHealth CareHospitalMedicalNon Profit
Responsibilities
Perform billing tasks assigned by management which includes answering calls, logging call data into Customer Relationship Management (CRM) software, entering data, making outbound calls to patients and following-up on open issues, processes credit card payments, and/or other related responsibilities. Routes calls to other teams as needed
Provide input on system edits, processes, policies, and billing procedures to ensure that we maintain high-levels of patient satisfaction and reduced call volume
Perform daily tasks in assigned work queues and according to manager assignments
Identify payer and provider credentialing issues and address them with management
Follow workflows provided in training classes and request additional training, management assistance, and medical coding expertise as needed
Utilize CBO Pathway and Resources guide to determine the actions needed to resolve patient balances and/or questions
Enter account notes using standard formatting in Epic CRM and/or other systems
Review unpaid balances and unresolved patient inquiries and make outbound calls to patients following established protocols
Ensure that items in assigned work queue(s) are resolved within required timeframes using payer website, billing systems, and CBO pathways
Adhere to general practices, operational policies and procedures, FGP guidelines on compliance issues and patient confidentiality, and regulatory requirements
Communicate with providers, patients, coders, collection agencies, or other responsible persons to ensure that claims are correctly processed by third party payers
Work closely with provider offices on patient issues
Maintain continuous open communication with management via chat, email, phone calls, and in person
Attend assigned workgroups, meetings, and required training classes
Read and apply policies and procedures to make appropriate decisions
Perform other related duties as assigned
Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off)
Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate
Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging
Proactively anticipates patient needs, and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate
Shares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership. (i.e. ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.)
Partners with Patient Access Center and Central Billing team members to support collaboration and promote a positive patient experience
Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles
Qualification
Required
High School Diploma
College credits preferred
Experience in customer service, medical billing, accounts receivable, insurance, or related duties
Knowledge of CPT and ICD10 utilized in medical billing
English usage, grammar and spelling
Basic math
1 years experience in a similar role
Candidates must receive a score of 35 words per minute (wpm) or greater on the typing assessment that will be administered prior to onboarding
Good Customer Service skills are required
Candidates are required to pass a Customer Service scenario assessment prior to onboarding
Preferred
Epic systems experience preferred
Microsoft Office Experience Preferred
Strong PC skills preferred
Recent Experience In a Major Inbound Call Center Preferred
Foreign language preferred
Some knowledge of CPT and ICD10 preferred
Some knowledge of Healthcare / professional billing revenue cycle preferred
Benefits
Comprehensive benefits and wellness package
Financial security benefits
Generous time-off program
Employee resources groups for peer support
Holistic employee wellness program
Company
NYU Langone Health
NYU Langone Health is a nonprofit organization that provides a center of excellence in healthcare, research, and medical education.
10001+ employees
H1B Sponsorship
NYU Langone Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (5)
2021 (8)
2020 (35)
Funding
Current Stage
Late StageTotal Funding
$33.5MKey Investors
National Institute of Diabetes and Digestive and Kidney DiseasesMHCIPNational Institutes of Health
2024-02-06Grant· $13M
2023-10-16Grant· $12.5M
2022-02-17Grant· $8M
Leadership Team
Suresh Srinivasan M.Tech, MBA
Vice President & Chief Technology Officer
Robert Cerfolio, MD, MBA
Executive vice president COO
Recent News
2025-12-17
2025-12-16
Company data provided by crunchbase