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Templar Shield · 1 month ago

Moveworks Agentic AI Developer Remote \- Texas

United States

Full-time

Remote

Mid Level

3+ years exp

Templar Shield is a boutique consulting firm specializing in Enterprise Risk Management and AI Governance. The Moveworks Agentic AI Developer will design, build, and deploy intelligent workflows and autonomous agents on the Moveworks platform, focusing on automating service delivery and enhancing employee experiences.

Consulting

H1B Sponsor Likely

Responsibilities

Design and build Moveworks autonomous agents to support IT, HR, Security, and Enterprise Service workflows

Develop natural-language-based automations, conversational flows, and generative responses

Configure Moveworks skills, actions, integrations, and domain connectors

Use Moveworks APIs and custom actions to automate tasks across ServiceNow, Okta, Azure AD, O365, Workday, Slack, Teams, Jira, and other systems

Tune LLM prompts, test output accuracy, adjust grounding logic, and refine agent decision paths

Build secure integrations between Moveworks and enterprise platforms (ServiceNow, IdP systems, HRIS, ITSM/ESM tools, ticketing systems, knowledge bases)

Automate resolution steps for common incidents, requests, user provisioning, password resets, and workflow tasks

Implement structured data ingestion, knowledge synchronization, and retrieval patterns

Define agent behavior, policies, safeguards, and escalation paths

Implement monitoring, quality scoring, observability dashboards, analytics, and model-improvement loops

Ensure compliance with NIST AI RMF, ISO 42001, and emerging U.S. AI oversight rules

Maintain documentation for prompts, flows, integrations, and agent governance

Participate in requirements workshops, solution design sessions, and stakeholder demos

Translate business requirements into technical specifications and development tasks

Support UAT, deployment, and post-deployment optimization

Provide training and enablement for client teams adopting Moveworks agents

Qualification

MoveworksServiceNowAPIsNatural language automationEnterprise systems integrationConversational experience designAutomation frameworksJSONRPA solutionsITIL

Required

3+ years of experience developing AI-driven or automation-based solutions using Moveworks, ServiceNow Virtual Agent, MS Copilot, or similar platforms

Hands-on experience with Moveworks configuration, integrations, and custom actions

Strong proficiency with APIs, JSON, automation frameworks, and enterprise systems integration

Solid experience in at least one ecosystem: ServiceNow, Okta or Azure AD, O365 / M365 administration, HRIS platforms, Slack/Teams automation

Skilled in designing conversational experiences and natural-language automation logic

Ability to translate complex processes into structured agent behavior and autonomous decision flows

Preferred

Prior experience implementing Moveworks in enterprise-scale environments

Familiarity with LLMs, prompt engineering, vector search, and retrieval pipelines

Understanding of ITIL, ITSM/ESM workflows, and enterprise support operations

Experience with ServiceNow (ITSM, IRM, SecOps, HRSD) is a strong plus

Experience building RPA, automation, or chatbot solutions

Certifications in Moveworks, ServiceNow, Okta, Azure AD, ITIL, or related technologies

Benefits

Competitive compensation + annual performance-based bonus

100% remote-first culture

Employer-sponsored health, dental, LTD, and life insurance coverage

401(k) with company match

Paid training and certification sponsorship

Opportunity to work on next-generation agentic AI programs across leading industries

A collaborative culture where your process designs shape real industry solutions

Company

Templar Shield

templar shield is a premier information security, risk, and compliance technology professional services firm serving North America.

Founded in 2013

San Diego, California, USA

51-200 employees

https://templarshield.com

H1B Sponsorship

Templar Shield has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (3)

2023 (3)

2022 (1)

2020 (4)