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Templar Shield · 1 month ago

ServiceNow Agentic AI Developer \- IT\/OT SecOps (Now Assist, VR, SIR, TI, SPC) \- Texas

United States

Full-time

Remote

Mid Level

3+ years exp

Templar Shield is a boutique consulting firm specializing in cybersecurity and ServiceNow solutions. They are seeking a ServiceNow Agentic AI Developer to design and implement AI-driven automations for SecOps modules, enhancing the efficiency of security operations across IT and OT environments.

Consulting

H1B Sponsor Likely

Responsibilities

Build Now Assist experiences for SecOps modules—AI-generated incident summaries, enrichment narratives, vulnerability prioritization recommendations, remediation instructions, and posture evaluation

Implement multi-agent patterns: Retrieval agents for evidence collection, Orchestration agents for triage and decision routing, Evaluator agents for accuracy, quality, and confidence checks, Task agents for automated assignments and follow-through

Configure LLM-backed prompts, guardrails, vector search logic, and agent coordination

Customize and extend SIR, VR, TI, and SPC to support advanced security workflows

Build logic for automatic correlations between incidents, vulnerabilities, TI indicators, OT telemetry, and risk conditions

Create dashboards, workspace UI enhancements, and automated flows for SOC and OT teams

Implement custom scoring models, enrichment jobs, remediation tasks, and integrations with security tools

Build or extend integrations with SIEM, SOAR, EDR/XDR, vulnerability scanners, OT monitoring platforms, asset-discovery tools, and threat-intelligence feeds

Develop Glide scripts, Script Includes, Flow Designer actions, and IntegrationHub spokes

Implement vector-based retrieval pipelines for AI-powered enrichment

Ensure execution speed, reliability, and operational safety of all automations

Embed auditability, explainability, output-evaluation logic, and human-override patterns

Implement model-behavior logging and AI guardrail configurations to satisfy frameworks such as NIST AI RMF, ISO 42001, and emerging U.S. state AI rules

Document prompts, agent configurations, and decision trees for transparency

Qualification

ServiceNow developmentJavaScriptSecOps modulesAI orchestrationIntegration with security toolsWorkflow automationSecurity operations knowledgeServiceNow certificationsMachine learningPython

Required

3 - 6 years of ServiceNow development experience in SecOps, IRM, or custom apps

Strong JavaScript development skills (Script Includes, GlideRecord, GlideAjax, business rules, etc.)

Hands-on experience with at least two SecOps modules: SIR, VR, TI, SPC

Familiarity with Now Assist, LLM APIs, GenAI patterns, vector search, or AI orchestration frameworks

Experience integrating ServiceNow with security tools such as Splunk, QRadar, Sentinel, CrowdStrike, Tenable, Qualys, Rapid7, Claroty, Nozomi, or other OT security tools

Ability to design and build workflow automations with Flow Designer and IntegrationHub

Knowledge of security operations fundamentals—incident response, threat intel, triage, vuln management, MITRE ATT&CK, zero trust, or OT/ICS security

Preferred

Experience with OT/ICS protocols, SCADA systems, historian logs, or industrial cybersecurity tools

ServiceNow certifications: CSA, CAD, CIS-SecOps, CIS-SIR, CIS-VR

Understanding of NIST 800-53, NIST 800-82, CIS Controls, NERC CIP, TSA pipeline/aviation, ISO 27001, or ISO 62443

Experience with machine-learning pipelines, Python, or API-driven data engineering

Experience building retrieval-augmented generation (RAG) or multi-agent systems

Benefits

Competitive compensation + performance bonus

Fully remote, flexible work environment

Employer-paid health, dental, vision, and life insurance

401(k) with company match

Dedicated ServiceNow + cybersecurity + AI training and certification budget

Cutting-edge projects in IT/OT security and autonomous SOC operations

A collaborative team that encourages experimentation and new ideas

Company

Templar Shield

templar shield is a premier information security, risk, and compliance technology professional services firm serving North America.

Founded in 2013

San Diego, California, USA

51-200 employees

https://templarshield.com

H1B Sponsorship

Templar Shield has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (3)

2023 (3)

2022 (1)

2020 (4)