MedCare Equipment Company, LLC · 3 months ago
Customer Service Associate - Consignment
Greensburg,PA,US
Full-time
Onsite
Entry Level
1+ years expMedCare Equipment Company, LLC is seeking a Consignment Customer Service Associate I responsible for creating patient charts, verifying insurance, and processing customer orders. The role involves ensuring timely and accurate order entry, handling referrals, and maintaining confidentiality in accordance with HIPAA guidelines.
Health CareHospitalMedicalMedical DeviceService Industry
Responsibilities
Professionally handle all consignment referrals from providers
Gathers all required data, carefully processes orders, assists with any inquiries, and provides excellent customer service
Validate patient details and enter all information and documentation into the system accurately
Obtain proper documentation and insurance information from patient and referral sources
Utilize EMR’s to obtain all documentation in accordance with payer guidelines
Verify facility that dispensed item, patient’s insurance coverage to determine if criteria have been met to bill payer, facility or patient
Resolve all referrals concerns and complaints by identifying problems and coordinating appropriate corrective action
Work open task list when assigned
Treat all information and data with the appropriate confidentiality and security
Verify HIPAA contacts when speaking to customers
Adhere to all state and federally mandated standards regarding confidentiality and patient rights
All other duties as assigned
Qualification
Required
High School Diploma or GED
Minimum 1 year experience in a similar role or customer service-related field
Excellent time management and organizational skills
Proficient in MS Office with proven data entry experience
Preferred
Knowledge of Payor/Insurance benefits preferred
Company
MedCare Equipment Company, LLC
MedCare Equipment Company, LLC is a hospital & health care company based out of 115 Equity Dr, Greensburg, PA, United States.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Patricia Mastandrea
Chief Executive Officer
Company data provided by crunchbase