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Western Union · 9 hours ago

Engineering Director - Digital Platform

Austin, TX

Full-time

Hybrid

Senior Level, Lead/Staff

$180K/yr - $220K/yr

10+ years exp

Western Union is a globally diverse organization that aims to modernize financial services and connect millions of users. The Director of Engineering will lead the long-term vision and technology strategy for digital platform engineering, ensuring effective collaboration across teams and delivering high-performance systems.

Financial ExchangesFinancial ServicesInternetMobile PaymentsPayments

No H1B

Responsibilities

Define Strategic Vision & Roadmap: Lead the long‑term vision and technology strategy for digital platform engineering, aligning it with business goals and influencing roadmap priorities

Drive Cross‑Functional Collaboration: Partner closely with engineering, Product, and Operations teams across the enterprise to co-shape product strategy, and technical solutions

Deliver Technical & Business Outcomes: Make effective product and trade-off decisions that positively impact key metrics such as Page load time, API performance, latency, Quality, and customer satisfaction

Architect Scalable, High‑Performance Systems: Guide development of highly available, low-latency, high-throughput API/Customer experience with quality and speed

Translate Strategy into Execution: Turn strategic plans into quarterly OKRs and execution plans, balancing fast delivery with technical debt management

Operational Excellence & Support: Establish processes to manage ad‑hoc support requests without disrupting primary delivery cadence, fostering responsiveness and consistency

Foster Engineering Excellence Culture: Cultivate a high-performance culture grounded in coding standards, architectural rigor, and collaborative norms, while influencing team values and norms

Lead and Mentor Across Regions: Attract, develop, and mentor regional/global engineering talent, promoting scalability and leadership throughout the organization

Champion Quality, Performance & Developer Experience: Uphold the customer journey, product quality, system performance, and developer experience. Advocate for automation, observability, and platform abstractions that enhance engineering efficiency

Qualification

Microservices architectureCloud architecture (AWS)Agile methodologiesLeadership experienceModern programming languagesArchitecture design conceptsBuilding enterprise applicationsCommunication skillsCollaboration skillsDecision-making skills

Required

Applicants must be currently authorized to work in the United States on a full-time basis

Demonstrated leadership experience in leading engineering organization at scale

BS in Computer Science or related fields with 12+ years of professional experience or MS with 10+ years of experience with 6+ years in a leadership role

Proven ability to understand business and ability to contribute to technology direction that drives measurable business improvements

Excellent decision-making, communication, and collaboration skills

Excellent understanding of computer science fundamentals, data structures, algorithms, OOPs, and OOA/D

Demonstrated experience in modern programming languages (for example React JS, React Native, GraphQL, Java Spring boot, Angular JS) and design patterns

Demonstrated capabilities in assessing business needs while providing creative and effective solutions in conformance to emerging technology standards

Experience with architecture design concepts and techniques and the ability to communicate and evangelize those concepts to a broad-based team

Hands-on experience in building microservices based architecture and platform developed and deployed at scale

Hands-on experience building enterprise scale Global web and mobile applications

Experience with agile development methodologies with Test Driven Development (TDD) and CI (Continuous Integration)/CD (Continuous Delivery)

Experience in Cloud (AWS) based architecture designs and implementations