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National Interstate Insurance Company · 5 hours ago

Customer Experience Intern

Richfield, OH

Internship

Onsite

Intern

Start in 2026 Summer

National Interstate Insurance Company is a leading commercial transportation insurer in the nation, offering risk financing solutions tailored to various transportation classes. The Customer Experience Intern will assist in various tasks, including data cleanup, content management, and supporting the marketing team to enhance customer engagement.

Financial ServicesInsuranceRisk Management

Growth Opportunities

Responsibilities

Assist with data cleanup and consolidation efforts

Assist in development of internal educational materials & process documentation

Assist with content management organization and growing content repository

Assist marketing team with growing social media engagement

Assist with different tasks that impact the customer journey

Provide analyses and reports to management as requested

Perform other duties/ad hoc tasks as assigned

Qualification

Microsoft WordMicrosoft ExcelMicrosoft PowerPointCanvaAdobe Creative SuiteSalesforceData interpretationContent creationAttention to detailOrganizational skillsWritten communicationVerbal communicationTeam collaboration

Required

Currently enrolled in a Bachelor's degree (B.A.) from a four-year college or university pursuing a degree in Business, Sales, or Marketing, Communications or a related field

Anticipated graduation date ranging from Fall/Winter 2026 to Spring 2027

Prior experience using Microsoft Word, Excel, and PowerPoint

Strong attention to detail and organizational skills

Excellent written and verbal communication skills

Ability and interest in crafting written and visual content to support digital, video, and print mediums, including social media

Confident in interpreting and working with data

Excellent communication and team collaboration skills

Preferred

Experience using tools like Canva, email campaign systems, and/or Adobe Creative Suite is a plus

Experience with CRMs, such as Salesforce, is also a plus

Benefits

Medical, dental, and vision plans starting on day one

PTO

Paid holidays

Commuter benefits

An employee stock purchase plan

Education reimbursement

Paid parental leave/adoption assistance

A 401(k) plan with company match

Company

National Interstate Insurance Company

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National Interstate Insurance Company, with our wholly owned subsidiary, Vanliner Insurance Company, provides highly innovative insurance solutions and world-class customer service for a variety of commercial transportation industries.

Founded in 1989