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Thermo Fisher Scientific · 9 hours ago

Field Service Engineer (MS) - Southeast PA

United, PA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Thermo Fisher Scientific is a leading company in the field of laboratory services and solutions. The Field Service Engineer is responsible for managing all aspects of field service support, including installation, repair, and preventative maintenance, while ensuring customer satisfaction and efficient product performance.

BioinformaticsBiotechnologyCloud Data ServicesConsultingHealth CareLife ScienceManagement Information SystemsOffice SuppliesPrecision Medicine

No H1B

U.S. Citizen Only

Responsibilities

Carry out Installation, maintenance and training of Chromatography and Mass Spectrometry product in a professional, reliable, and customer-orientated manner

Responsibility for meeting customer SLA and internal KPI objectives

Ensuring customer satisfaction in all aspects of services provided

Share experience and standard approach of product services and applications with colleagues. Contribute to knowledge base to allow continued improvement of work efficiency and effectiveness

Assist the Commercial Team with technical information, training, and demonstrations

Accurately document field service activities, including installation report and service work report, and timely submit through the required system

Qualification

ChromatographyMass SpectrometryAnalytical troubleshootingField service experienceCustomer relationship managementTechnical trainingInterest in technologyElectron microscopesDocumentation skills

Required

Bachelor's degree in analytical chemistry, chemical engineering, or equivalent

2+ years of experience with Chromatography (liquid/gas/ion) and Mass Spectrometry equipment systems, e.g. installation, preventative maintenance, fixing, operation, etc

Analytical troubleshooting and problem-solving abilities

Interest in technology and IT trends

Knowledge of electron microscopes is an advantage

Must be available to travel on a daily and up to 20% overnight within territory ( PA & NJ)

Able to lift 40 lbs

Able to stand for long periods of time

Able to work overtime

Valid Driver's License Required, and be able to travel into DOE, DOD, and National Laboratories

Able to successfully pass federal background checks

Preferred

Preferred hands-on experience as a field service engineer or scientist/chemist in a lab setting supporting Chromatography (liquid/gas/ion) and Mass Spectrometry equipment systems at various customer labs