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RiverStone Health · 1 month ago

Administrative Services Coordinator

Billings, MT

Full-time

Onsite

New Grad, Entry Level

$19.21/hr - $23.48/hr

RiverStone Health is an essential provider of personal and public health services in Yellowstone County and south-central Montana. The Administrative Services Coordinator supports the Hospice program by coordinating referrals, intakes, eligibility verification, documentation, and admission processes, ensuring smooth operations and providing exemplary customer service.

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Responsibilities

Provide exceptional customer service to patients, families, providers, and co workers with professionalism, empathy, and tact

Answer phones, route calls, provide information, take accurate messages, and resolve concerns in accordance with hospice policies

Gather information to determine program eligibility and assist with the application of program policies and procedures

Prepare correspondence, organize paper and electronic files, and provide general office and clerical support

Enter data into multiple systems and prepare routine or special reports as needed

Maintain current knowledge of hospice regulatory requirements, Medicare rules, and organizational policies

Maintain proactive communication with supervisors and team members to ensure efficient workflow and prevent operational issues

Participate in staff meetings, training sessions, workshops, and continuing education

Support quality improvement and quality assurance initiatives

Initiate and follow up on hospice referrals from hospitals, facilities, physicians, discharge planners, and families

Enter referrals at the time of initial call; make timely contact (within 1 hour) and pursue alternative contact methods as needed

Review referral and clinical information with supervisors to determine hospice eligibility and service needs

Conduct timely informational visits and signing of admission paperwork, explaining services and completing required documents

Explain hospice philosophy, services, expectations, and benefits with sensitivity and clarity to patients and families

Obtain and track all necessary clinical documentation, including prognosis certification and provider documentation

Verify Medicare/Medicaid eligibility and determine hospice insurance benefits; collaborate with billing or insurance coordinators as needed

Enter and track patient data from referral through admission, ensuring documentation accuracy and visit compliance

Schedule and track timely initial nursing and social work assessment visits according to hospice standards

Track discharged patients’ needs, follow-up requirements, and prepare patient admission packets, initiate chart orders, and support medical records scanning

Assist with hospice DME coordination, ordering, and return as needed

Prepare and complete weekly IDT materials and help ensure ongoing compliance as needed

Perform other duties as assigned in support of RiverStone Health’s mission