Connect Tech+Talent ยท 1 day ago
Provia ViaWare WMS (Version 5.5) Support Analyst
United States
Contract
Remote
Entry, Mid Level
2+ years expConnect Tech+Talent is seeking a Provia ViaWare WMS (Version 5.5) Support Analyst to provide functional and technical support for warehouse management operations. The role involves acting as a liaison between business users and technical teams, analyzing issues, documenting findings, and ensuring smooth system operations.
Information TechnologySoftware
Hiring Manager
Vignesh Ayyasamy
Responsibilities
Serve as the first point of contact for Provia ViaWare WMS-related issues within warehouse and logistics operations
Debug and analyze system issues by reviewing log files and running queries to identify potential root causes
Document issues clearly with detailed findings and submit to the DBA or development team for further action
Collaborate with operations, IT, and vendor teams to ensure timely resolution of system incidents
Assist in validating fixes and enhancements, ensuring they align with business and operational needs
Maintain a knowledge base of known issues, resolutions, and best practices for operational staff
Support system updates, patches, and upgrades by conducting functional testing and reporting results
Provide guidance and basic training to warehouse and transportation staff to improve system adoption and reduce recurring issues
Qualification
Required
Explicit experience with ViaWare version 5.x or 5.5 legacy ViaWare / Provia WMS version 5.5
Experience reading older log file formats, older database schema from that version
Familiarity with Oracle DB versions that were common at the time ViaWare 5.5 was in use. Ability to run and review Oracle SQL queries for issue analysis
Ability to work without always having up-to-date documentation (because with older systems documentation tends to be spotty)
Comfort with debugging, reverse engineering, or maintaining/dealing with legacy interfaces or customizations
Strong documentation and communication skills to translate technical findings into clear, actionable insights for business teams
Self-starter who can hit the ground running with proactive problem-solving mindset and with the ability to work across operations and IT teams
Strong understanding of logistics and transportation industry processes
Preferred
Familiarity with C++ and 4GL coding for understanding system customizations
No Coding Skills are required, but ability to read C++ and 4GL code is nice to have
Knowledge of warehouse automation systems, ERP or TMS integrations
Experience in incident tracking and ticketing systems
Company
Connect Tech+Talent
Connect Tech+Talent brings together highly qualified technology professionals with great companies.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase