WB Blends — Nutraceutical Manufacturer · 1 month ago
Director of Sales Operations
Spanish Fork, UT
Full-time
Hybrid
Lead/Staff, Director/Executive
4+ years expWestern Botanicals is a fast-growing dietary supplement and sports nutrition manufacturer located in Spanish Fork, UT. They are seeking a Director of Sales Operations to strengthen customer experience, accelerate sales execution, and streamline communication across departments.
ManufacturingMedicalPackaging Services
Responsibilities
Act as a cross-functional coordinator for the Sales organization, ensuring customer requests and internal action items move smoothly through the appropriate departments
Oversee customer credit requests and product-related inquiries, coordinating with Customer Success, Quality, and Operations to ensure accurate review and resolution
Drive daily task completion and internal coordination to accelerate the pace of revenue-producing activities for the Sales team
Own a portfolio of customer accounts as a sales representative
Improve communication workflows, response times, and alignment across Sales, Customer Success, and Operations
Respond to Sales-requested tasks and internal escalations, ensuring prompt follow-up with R&D, Operations, Supply Chain, Regulatory, and Quality
Manage (and mitigate) customer credits and issue resolution from initiation including documentation, internal coordination, and customer communication
Provide day-to-day operational support for the Sales team, including gathering status updates, tracking deliverables, and driving completion of time-sensitive items
Identify and elevate process gaps that affect customer experience, accuracy, or turnaround times
Assist with the development of SOPs, internal workflows, and cross-functional processes to support scale
Participate in internal or customer calls as requested by Sales or Sales Leadership
Qualification
Required
High degree of accountability, urgency, and follow-up reliability
4–7 years of experience in sales operations, account management, customer service, or project management within a manufacturing, CPG, nutraceutical, or related operational environment
Demonstrated ability to manage and resolve complex challenges involving operations, quality, timelines, or financial impacts
Strong organizational discipline with the ability to manage multiple concurrent requests under tight deadlines
Excellent written and verbal communication skills, with the ability to interface professionally with customers and internal stakeholders
Ability to understand manufacturing workflows, internal dependencies, and operational timelines
Experience working cross-functionally in high-volume environments requiring fast turnaround and consistent follow-through
Culturally aligned, adaptable, and motivated to thrive in a fast-paced, growth-driven environment
Benefits
Health, dental, and vision insurance
Generous PTO and flexible work environment
Opportunity to contribute to the growth of a fast-moving, mission-driven company
Company
WB Blends — Nutraceutical Manufacturer
WB Blends specializes in manufacturing/blending/packaging of liquid/dry dietary supplements, powder supplements, herbal supplements, drink mixes; and tincture/capsule and infusion capabilities.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase