BravoTECH · 1 week ago
ServiceNow Business Process Consultant
United States
Contract
Remote
Senior Level
5+ years expBravoTECH is a company seeking a ServiceNow Business Process Consultant for a business consulting role focused on process design and stakeholder engagement. The consultant will ensure alignment of people and processes with ServiceNow capabilities to help clients maximize their investment in the platform.
Information TechnologyProject ManagementStaffing Agency
Hiring Manager
Andrea Lee
Responsibilities
Expert Workshop Facilitation – Lead structured, interactive workshops with stakeholders across ServiceNow modules (e.g. ITSM, ITOM, ITAM, CSM, HRSD, etc.) to gather requirements, define processes and guide clients through decision-making that align with best practices
Advisory & Solution Design – Provide consulting expertise across ServiceNow modules (ITSM, ITOM, ITBM, HRSD, CSM, SecOps). Translate business needs into process-driven solutions that leverage best practices
Requirements & Gap Analysis – Lead requirements-gathering sessions, conduct gap analysis on existing processes, and recommend forward-looking ServiceNow-enabled solutions
Process Design & Governance : Document current-state and future-state processes, create process flows, RACI charts, and governance frameworks to ensure accountability and compliance
Customer-Centric Engagement – Act as a trusted advisor, building strong client relationships and ensuring collaboration throughout configuration and implementation activities
Best Practice Implementation & Maturity: Conduct Service Management Maturity Assessments and help define roadmaps for improving accountability and service quality. Guide clients on scalable, maintainable solutions aligned to ServiceNow best practices
Change Management & Adoption : Support communication, training, and process documentation to drive end-user adoption and ensure platform success
Collaboration with Technical Teams: Partner closely with ServiceNow developers, architects, and administrators to validate requirements and ensure technical delivery aligns with business needs
Value Realization: Help clients measure and demonstrate value from ServiceNow through KPIs, dashboards, reporting, and continuous improvement initiatives
Continuous Learning – Maintain current knowledge of ServiceNow technologies and pursue mainline certifications/micro-certifications to stay aligned with evolving platform capabilities. This role requires a commitment to ongoing education and ServiceNow Certifications
Qualification
Required
ServiceNow Process Consulting (5+ years): Proven expertise facilitating workshops, providing advisory services, and leading process-driven ServiceNow implementations
Requirements & Gap Analysis (5+ years): Skilled in translating business needs into clear, actionable requirements and user stories that guide ServiceNow delivery
Executive Communication & Facilitation: Strong ability to present complex ServiceNow and process concepts in a clear, simple manner to executives, stakeholders, and end users
ServiceNow Certified System Administrator (CSA): Required baseline certification to validate platform knowledge
Combination of SN Certifications required: Technical Consultant (Risk/SecOps) – CSA, CAD, and CIS – R&C (Risk and Compliance) / (GRC /IRM) OR CIS – SIR (Security Incident Response), OR CIS – OT (Operational Technology), Technical Consultant (Portfolio Management) – CSA, CAD, and CIS - SPM (Service Portfolio Management), Technical Consultant (Platform Foundations) – CSA, CAD and CIS in Data Foundations, Technical Consultant (Platform Analytics) – CSA, CIS-PA (Performance Analytics), Technical Consultant (Workflow Data Fabric) – closely aligned to CIS – Data Foundations or CIS – IntegrationHub
Preferred
Experience with ServiceNow ‘Now Create'
Company
BravoTECH
BravoTech is a dynamic company that specializes in offering a complete range of IT staff augmentation and project management services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kevin Beattie
Chief Financial Officer
Rob Duhon
Chief Operating Officer
Company data provided by crunchbase