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ISACA · 5 hours ago

Event Coordinator

United States

Full-time

Remote

Entry, Mid Level

$52K/yr - $73K/yr

2+ years exp

ISACA is a global organization that champions trust in technology and empowers its community with knowledge and resources. The Event Coordinator will be responsible for the planning, coordination, and execution of various event types, ensuring exceptional experiences for all participants through effective logistics and customer service. This role involves managing event technology, troubleshooting issues, and collaborating with stakeholders to enhance event delivery.

AssociationInformation TechnologyIT ManagementNetwork SecurityNon Profit

Responsibilities

Coordinate and support end-to-end logistics for ISACA’s virtual, in-person, and hybrid events, including webinars, summits, conferences, meetings, livestreams, and tradeshows

Provide live-day support, including moderation, attendee assistance, speaker support, wayfinding, check-in, booth support, and CPE scanning, as applicable to the event format

Facilitate tech runs, pre-recordings, and rehearsals for presenters and SMEs for virtual or hybrid sessions; support setup and operational readiness for in-person events

Serve as Tier 2 escalation for complex customer issues across event types

Troubleshoot technical, registration, access, or logistical challenges

Develop and maintain Knowledge Base Articles and other resources to enhance self-service options and reduce recurring issues

Build, configure, and manage ISACA’s event platforms and operational tools for virtual, hybrid, and/or in-person events

Provide technical oversight and operational support for platform features, event setup, live-day execution, and post-event processes

Support process improvements and best practices across platforms, tools, and event formats to enhance efficiency, attendee experience, and operational consistency

Coordinate logistics for Board members, VIPs, staff, speakers, sponsors, and working groups

Issue essential documentation, including visa letters, confirmation letters, and formal communications

Manage invitations, scheduling, and pre-event communications for high-visibility participants

Support post-event reporting, close-out tasks, and metrics tracking to assess event success and identify opportunities for improvement

Contribute to lessons learned and process optimization for both virtual and in-person events

Coordinate shipping, booth support, onsite registration, attendee services, and event material logistics

Manage visa/confirmation letters, VIP/Board logistics, and in-person attendee communications

Provide live, in-person customer service support including check-in, CPE scanning, room support, and overall attendee experience

Support inventory and procurement of event supplies

Deliver exceptional customer service

Coordinate event logistics with precision and professionalism

Support live-day execution for virtual, hybrid, and in-person events as needed

Collaborate cross-functionally to improve processes and attendee experiences

Qualification

Event CoordinationVirtual Event ProductionCustomer ServiceTechnical AptitudeMicrosoft ExcelEvent Technology PlatformsProject CoordinationCultural AwarenessBilingual SkillsDigital Event Strategist CertificationCommunication SkillsOrganizational SkillsAttention to Detail

Required

Associates degree in Business, Communications, Public Relations, Marketing, or Hospitality Management from an accredited university – or equivalent combination of education and relevant work experience accepted

Minimum of 2 years of experience in event coordination, virtual event production, customer service, operations, project coordination, or related administrative support roles

Understanding of event planning and logistics, with strong emphasis on coordinating virtual and hybrid events using platforms such as Microsoft Teams, Zoom, or similar virtual event and webinar management systems

Proven, successful experience in a related coordination or support role within an organization or within a significant department, program, or event operations function

Solid working knowledge of information systems, online tools, and technology, including demonstrated proficiency in Microsoft Excel and comfort navigating multiple digital platforms simultaneously

Experience in a detail-oriented, task-driven role that relies heavily on technology, systems navigation, and accuracy

Knowledge of event production requirements, including speaker support, technical run-throughs, and live-day workflow needs

Hands-on experience with coordinating both in-person and virtual events—including webinars, virtual conferences, live events, and livestreamed sessions—with responsibilities such as platform or onsite setup, live-day support or moderation, and post-event close-out processes

Proven ability to interact professionally and effectively with all levels of staff, committee members, VIPs, speakers, and external partners

Communicates clearly and persuasively in verbal, written, and presentation formats; able to convey complex information in an accessible manner

Maintains a high level of integrity when handling confidential or sensitive information

Forward-thinking, adaptable, and able to adjust to changing priorities, schedules, or event formats

Demonstrates meticulous attention to detail, accuracy, and timeliness in planning, executing, and closing out events

Self-starter capable of working independently with minimal supervision while managing multiple tasks simultaneously

Identifies potential issues early and generates effective, practical solutions to prevent or resolve problems

Dependable, well-organized, flexible, and collaborative; contributes positively to team dynamics and cross-functional projects

Ability to manage a variety of responsibilities simultaneously, set priorities, and complete assignments efficiently and accurately

Maintains a professional, courteous, and accommodating demeanor under pressure

Provides exceptional service to attendees, participants, and stakeholders, ensuring a seamless event experience

Demonstrates sensitivity to and awareness of diverse cultural backgrounds and global audiences

Preferred

Bachelor's degree in Training & Media, Event Management, Event Production, or relevant field from an accredited university

3+ years of experience in event coordination, virtual event production, customer service, operations, project coordination, or related administrative support roles

Proficiency with event and technology platforms, including ON24, Microsoft Teams, Salesforce, Jira, or similar tools used for virtual, hybrid, and in-person event management

Experience in program and event management, coordinating webinars, virtual conferences, livestreams, hybrid events, and in-person events

Competence with audio, basic video production, and live-event support across virtual and in-person formats

Experience coordinating online learning or training programs for diverse audiences, including instructor and participant support

Experience collaborating with colleagues, clients, or stakeholders internationally, demonstrating cultural awareness and effective communication

Bilingual skills, particularly Spanish, are preferred

Experience within an association or membership-based organization is highly desirable

DES (Digital Event Strategist)