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NFP, an Aon company · 3 hours ago

Policy Admin Coordinator

Royal Oak, MI

Full-time

Onsite

Entry Level

$41K/yr - $57K/yr

1+ years exp

NFP, an Aon company, is a recognized leader in Business Insurance, providing tailored solutions to clients globally. The Policy Admin Coordinator will support the Benefits and Life Team by managing disability and life insurance policies, focusing on client satisfaction and policy retention.

ConsultingFinancial ServicesInsuranceInsurTechWealth Management

Responsibilities

Manage client engagement touchpoints, including the preparation of monthly birthday lists and the distribution of personalized weekly birthday communications

Monitor and analyze lapse reports to ensure timely follow-up and resolution

Finalize new and increase policies in accordance with established procedures to ensure internal records are accurate

Prepare and conduct preliminary review and data validation of policy increase reports to ensure accuracy and completeness prior to further action

Initiate and support the processing of death and disability claims in accordance with company guidelines

Generate and manage annual term policy expiration reports, including preparation and distribution of related communications

Retrieve and organize incoming correspondence from external systems (e.g., Files Anywhere) for internal processing

Creates and maintain client files in accordance with office procedures

Will be first line of answering questions from clients and insurance company personnel

Take a proactive lead on conserving the existing block of disability and life insurance by notifying clients of overdue insurance premiums

Process policy service requests: address changes, beneficiary changes, premium mode changes, etc. Follow up with carriers to ensure accuracy and completeness

Ensure data accuracy in company records by routinely updating client and carrier information in our CMS and maintain electronic client files

Complete policy summaries and annual reviews

Perform administrative duties including scanning and accurately filing materials in the client files

Answer phones

Mail distribution

Verifies that documentation (policies and endorsements) and information requested are accurate

Perform policy reviews and the process for completing coverage in the CMS