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Universal Studios Hollywood · 9 hours ago

Assistant Manager Retail Warehouse

Universal City, CA

Full-time

Onsite

Mid Level

$70K/yr - $80K/yr

3+ years exp

NBCUniversal is one of the world's leading media and entertainment companies. The Assistant Manager of the Retail Warehouse plays a vital role in ensuring that retail merchandise flows seamlessly from the Warehouse to retail venues, overseeing multiple operations and collaborating with other departments to achieve business objectives.

Location Based ServicesMusic

Responsibilities

Oversee and maintain SOPs across all warehouse departments, including freight coordination, receiving, equipment management, pulling, shipping, night operations, and supplemental processes

Ensure compliance with company policies, B-192 union agreements, and all applicable legal regulations

Monitor inventory control systems for accuracy; Investigate and resolve discrepancies through process review and reconciliation

Conduct regular inspections of warehouse equipment and facilities. Communicate repair needs and requisitions for equipment replacement to appropriate teams

Promote a safety-first culture through proactive communication, training, audits, and collaboration with the Health and Safety team

Ensure timely completion of accident investigations and resolution of safety concerns

Assist in preparing and managing the annual budget; monitor weekly schedules, supply expenses, and time punch variances, addressing discrepancies promptly

Set and track productivity targets across departments; provide ongoing training and performance feedback to ensure objectives are met

Foster team member satisfaction through daily pre-shift meetings, recognition programs, team-building events, quarterly awards, and regular departmental updates

Maintain clear and consistent communication with internal management, Orlando support teams, and other Universal Studios Hollywood departments

Produce and distribute operational reports and statistics (daily, weekly, monthly)

Supervise and manage warehouse team members, including equipment operators, leads, freight coordinators, and supervisors, ensuring tasks are completed efficiently and on time

Maintain attendance and performance logs, address performance or behavioral issues through effective communication and corrective action

Ability to lift and move up to 50 lbs. and perform frequent walking, standing, climbing, bending, stooping, pushing, and pulling

Qualification

Warehouse Management SystemsInventory controlLogistics best practicesProcess optimizationSafety protocolsTeam motivationStrategic planningForklift certificationConflict managementEffective communicationDecision-makingProblem-solvingOrganizational abilities

Required

Minimum 3 years in warehouse operations or supervision, with proven leadership and process optimization skills

Hands-on experience with Warehouse Management Systems (WMS), inventory control, and logistics best practices

Familiarity with pick, pack, and ship procedures and understanding safety protocols

Strong ability to set goals, motivate teams, manage conflict, and communicate effectively (verbal and written)

Skilled in decision-making, problem-solving, and strategic planning with excellent organizational abilities

Ability to perform essential job functions, including lifting up to 50 lbs. and frequent walking, standing, bending, and climbing

Preferred

College degree in warehousing, logistics, supply chain management, inventory control, materials management, or transportation preferred (not required)

Forklift certification desired but not required