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Hibu · 2 hours ago

Customer Service Representative

Columbus, OH

Full-time

Onsite

Entry Level

$17/hr - $17/hr

1+ years exp

Hibu is a leading provider of digital marketing solutions for small and medium-sized businesses nationwide. The role involves providing expert support for Hibu’s suite of digital products, troubleshooting issues, and ensuring clients’ online presence is optimized.

ConsultingDigital MarketingMarketing

Growth Opportunities

Hiring Manager

Ashley Goebel

Responsibilities

Answer customer calls and emails to gather details to understand, diagnose, and resolve their concerns

Support Hibu’s full suite of digital products: Websites, Listings, Reviews, Reputation Management, Search, Display Ads, SEO, and Social

Assist customers with updates and changes to their digital products within defined guidelines

Troubleshoot technical issues using internal tools and documentation

Handle post-live support, including billing inquiries, performance analytics, and campaign adjustments

Document client interactions and resolutions in our client relationship manager

Follow up on open cases and ensure timely resolution

Collaborate with internal teams and sales reps to ensure customer satisfaction

Qualification

Customer service experienceVerbal communicationWritten communicationMultitaskingProblem-solvingPositive attitudeAdaptabilityDetail-orientedOrganizational skills