Pella Products of Kansas · 1 month ago
Field Scheduling Coordinator
Wichita, KS
Full-time
Onsite
Entry Level
2+ years expPella Products of Kansas is a company focused on providing exceptional service in the construction industry, and they are seeking a Field Scheduling Coordinator. The role involves managing communications with customers and contractors regarding installations, coordinating product transfers, and handling service requests to ensure customer satisfaction.
Responsibilities
Manage Retail Projects in Pella Service and Installation [PSI] and Order Management System [OMS]
Monitors installation revision dates to ensure timely shipping, transfer, and delivery of product into the warehouse
Assume all communication responsibilities with the customers regarding their projects
Responsible for daily PSI updates with Installation Manager
Responsible for coordinating product ordering for Recoveries, including rescheduling with the customer
Processes returned merchandise via the Returned Goods Authorized [RGA] process to facilitate customer refunds and company cancellation fees
Coordinates service repair arrangements between the Service Techs and homeowners and/or builders
Back up Retail Purchaser: assist in booking orders and recoveries as necessary to cover for absences and excessive workload
Responsible for cataloging pictures of jobs sites both prior to and after installation for marketing as well as liability
Set up and coordinate all custom finishing and value added services with sub-contractors to maintain installation date
Answers multi-line phone systems and routes calls accordingly
Ability to work closely with a diverse group of customers
Create Service Events
Assist customers with questions and concerns
Provide support and work with customers remotely to implement solutions
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
Communicate project information to various departments and maintain the project information files
Maintain communication through phone and email with internal and external customers
Ensure resolution to technician within the expected timeline
Manage warranty, billing, and tracking of parts within Service
Confirms accurate orders and availability of parts
Follows company core values: Integrity, Accountability, Leadership, Respect
Qualification
Required
Two years of related sales assistant experience, ideally in the construction industry
Computer proficiency and the skill and ability to use company software (specifically PSI & OMS) and product scanners
Ability to sell
Ability to accurately calculate figures and apply concepts of basic accounting
Ability to establish rapport, present information, and respond to questions from contractors and sales
Problem resolution skills
Ability to partner with sales to meet and exceed customer's service expectations
Time management skills
Multi-task orientation
The ability to get along with others
Company
Pella Products of Kansas
Welcome to Pella Products of Kansas, we were founded on the ideals of integrity and quality.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase