Kimberton Whole Foods · 1 month ago
Customer Service Team Lead- Full-Time
Exton,PA,US
Full-time
Onsite
Mid Level
$20/hr - $25/hrKimberton Whole Foods is a family-owned grocery store that’s been connecting communities with locally sourced, natural, and organic products for over 30 years. They are seeking a motivated Customer Service Team Lead to help build a strong, collaborative team while providing exceptional customer service and managing Cashier operations.
Consumer GoodsFood and BeverageHealth CareRetail
Responsibilities
Provides exceptional customer service while acting as a role model for fellow team members
Ensures accuracy and security of all monies received by upholding money handling procedures, checking deposit paperwork, providing team members with balance over/shorts and counting drawers
Schedules daily coverage of Cashier shifts
Manages and controls labor costs for the team
Develops and maintain Cashier training manual. Update the training manual
Submits order of all register supplies and store supplies
Ensures Cashier team is aware of any price changes, specials and any changes with policies or procedures within the store
Coordinates tasks for Front End team members when there are no customers at the checkout
Completes all special orders and fully understands the return policy
Works on the front end and with other department managers/team members as needed
Participate in the evaluation, coaching and development of Cashier team members in collaboration with the Store Manager
Support store experience by upholding KWF Guidelines for staff appearance, energy, quality and cleanliness
Ensures team member development including on the job training, supervision and support
Participates in scheduled management and departmental meetings to ensure core operational functions are followed
Servant leader; fostering team development and cohesion through service to each other
Qualification
Required
Exceptional customer service skills
Ability to act as a role model for fellow team members
Accuracy and security in handling money
Ability to schedule daily coverage of Cashier shifts
Management and control of labor costs for the team
Development and maintenance of Cashier training manual
Submission of orders for register and store supplies
Communication of price changes, specials, and policy changes to Cashier team
Coordination of tasks for Front End team members
Completion of special orders and understanding of return policy
Participation in evaluation, coaching, and development of Cashier team members
Support of store experience by upholding KWF Guidelines
Ensuring team member development through training and supervision
Participation in management and departmental meetings
Servant leadership to foster team development and cohesion
Excellent communication skills: oral and written
Strong analytical and mathematical capabilities
Organized with strong attention to detail
Ability to handle multiple demands and remain calm under pressure
Motivated to work a flexible schedule including nights and weekends
Full sense range (vision, hearing and sense of smell)
Ability to lift, grip, and carry objects up to 50-75 pounds frequently
Ability to stoop, squat, and kneel
Ability to walk short distances
Ability to stand for prolonged periods
Ability to work in a movement-based environment
Ability to work in cold environments and handle cold products
Preferred
Familiarity with natural foods
Benefits
Extensive Medical Coverage
Vision Plan
Dental Plan
25% off Store-Wide Discount
Employer Paid Short-Term Disability
Employer Paid Long-Term Disability
Employer Paid Life Insurance
Employer Paid AD&D
Voluntary Life Insurance
Employee Assistance Program
Flexible Spending Account - Healthcare & Dependent Care
401K with matching 3% after one year and at least 1000 hours worked
Paid Time Off
Company
Kimberton Whole Foods
Kimberton Whole Foods is a retail company that provides organic produce, supplements, and body care products.
Founded in 1986
201-500 employees
Funding
Current Stage
Growth StageRecent News
2025-08-26
Produce Business
2024-02-09
Company data provided by crunchbase