Parts Town · 2 hours ago
Customer Service Specialist: 2nd Shift (Hybrid Work Schedule)
Fort Wayne, IN
Full-time
Hybrid
Entry Level
$36K/yr - $48K/yr
1+ years expParts Town is the fastest-growing distributor of restaurant equipment and appliance parts. They are seeking a Customer Solution Specialist to assist with customer interactions, pricing, quote generation, and parts identification while delivering exceptional customer service and upholding high-quality standards.
CookingFood ProcessingLogisticsRestaurantsSupply Chain Management
Responsibilities
Handle a high volume of inbound customer interactions each day: approximately 50-70 phone calls/day and a steady flow of emails, while consistently delivering an exceptional customer experience from start to finish
Process customer requests, involving: order entry and order status updates, part number identification, pricing and availability confirmation, returns, etc
Effectively collaborate with customers, manufacturers, and internal departments regarding the customer’s needs
Qualification
Required
At least 1 year of experience in a face to face or over the phone customer service role
Stellar organizational skills
Multi-tasking skills
Computer skills
Excitement about taking a high volume of in-depth calls while maintaining a friendly and helpful demeanor
Knowledge of MS Office
Quality, high speed internet connection at home
Genuine positive, outgoing, team spirited personality
All-star communicator proficient in English (both written and verbal)
Ability to work a schedule of M-F 12:30 PM - 9:00 PM (EST) with flexibility to adjust to different hours as needed
Availability for the first 3 weeks of training with a schedule of M-F 10:00 AM - 7:00 PM (EST)
Preferred
Bilingual (English and another language)
Benefits
Quarterly profit-sharing bonus
Hybrid work schedule
Team member appreciation events and recognition programs
Volunteer opportunities
Monthly IT stipend
Casual dress code
On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
Health insurance
401(k) with match
Employee assistance programs
Paid time off
Paid sick time off
Paid holidays
Paid parental leave
Professional development opportunities
Company
Parts Town
Parts Town is the fastest growing distributor of genuine OEM repair and maintenance equipment parts for the restaurant and foodservice.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Leonard Green & PartnersBerkshire Partners
2021-11-03Private Equity
2016-07-01Private Equity
2016-06-30Acquired
Leadership Team
Steve Snower
Chief Executive Officer
B
Bill Reedy
Founder- Board Of Directors
Recent News
2025-08-13
Company data provided by crunchbase