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Hudson Valley Credit Union · 4 hours ago

Assistant Branch Manager I

Wappingers Falls, NY

Full-time

Onsite

Mid, Senior Level

3+ years exp

Hudson Valley Credit Union is currently recruiting for the position of Assistant Branch Manager I. This role involves leading and developing Relationship Advisors to provide high-quality member service and grow the branch business to meet organizational goals.

BankingCreditFinancial ServicesInsurance

Responsibilities

Lead, coach and develop the FSRs to drive branch goal attainment and ensure high quality service to members through the successful implementation of our consultative, needs-based selling approach

Create an environment of accountability by setting clear expectations, goals and objectives to drive results and providing consistent coaching and development to the FSR staff

Monitor branch results daily. Create, implement and monitor employee performance plans. Provide regular feedback to all direct reports, monitor sales/cascading goals and results, identify trends and make recommendations to ensure team goals are achieved

Ensure direct reports are trained on processes and product knowledge, cross selling credit union products and services, automated transaction services, marketing programs, and referring members to branch business partners for expert advice

Collaborate with partners in Mortgage, Wealth Management and Insurance to achieve the organization’s goals and to ensure we are meeting the financial needs of our members

Support branch operational integrity through staff coaching and reinforcement of policies and procedures. Assist with branch opening and closing process as needed

Look for opportunities to enhance revenue, reduce expenses, create efficient processes and improve operations. Submit annual budget recommendations to Branch Manager

Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned

Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Enhanced Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism

Responsible for regular and predictable attendance including punctuality

Qualification

Supervisory experienceSales managementCustomer serviceEmployee developmentNYS Notary Public license

Required

Bachelor's Degree or at least 2 years equivalent experience for each undergraduate year not completed; undergraduate degree cannot substitute for minimum number of years of experience required

NYS Notary Public license achieved within 12 months of obtaining position required

Minimum 3 Years Supervisory or leadership experience in a financial institution or retail environment required

Minimum 1 Year sales and customer service experience in a financial institution or retail environment required