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Jellyvision · 6 hours ago

Channel Renewal Account Manager

United States

Full-time

Remote

Mid Level

$80K/yr - $90K/yr

3+ years exp

Jellyvision is a company committed to improving lives by enhancing the employee benefits experience. The Channel Renewal Account Manager will engage and support a growing list of customers, focusing on customer retention and maximizing the use of the ALEX platform.

EducationHuman ResourcesInsurTechInternetPersonalizationSaaSSoftware

Work & Life Balance

Responsibilities

Lead the charge on customer success and growth strategies for your book of customers, which involves:

Collaborating with reseller or broker partner and providing input on customer strategy

Identifying features prime for customer adoption and spearheading that effort

Qualifying intent with regard to annual renewals

Communicating in lockstep with customers and partners

Leading certain milestone calls (e.g. license kickoff, marketing support)

Ad hoc administrative and sales support

Selling to accounts with growth opportunities

Running ALEX demos and pitches with consultative question asking

Guiding customers through marketing strategies and analytics analysis

Collaborating with the customer's implementation/reseller/broker partner to strengthen the customer relationship

Uncover opportunities with partners to refer new business to other sales team

Respond to ad-hoc customer questions regarding marketing initiatives, analytics support, and general inquiries

Create and maintain a stellar organization system for yourself and your team

Listen and analyze customer calls to share best practices across the broader team

Report to designated manager to strategize more effective and creative touchpoints

Utilize Salesforce, Outreach, group inbox system (Front App), Office 365, G Suite, Looker, LinkedIn Sales Navigator with proficiency

We'll measure success by retention rates, upsells ID'd, meetings set/held, net new prospects, and Outreach task completions

Qualification

B2B sales experienceCustomer success strategiesSalesforce proficiencyInsurance industry knowledgeSaaS experienceAnalytical skillsCommunication skillsOrganizational skillsTeam collaboration