Housecall Pro · 5 hours ago
Product Ops Manager I (Partnerships)
United States
Full-time
Onsite
Mid Level
$96K/yr - $120K/yr
3+ years expHousecall Pro is a company dedicated to helping home service professionals streamline their operations. They are seeking a Technical Account Manager for Partnerships who will drive successful partnerships and ensure technical requirements are met for mutual growth.
AppsHome ImprovementHome RenovationInformation TechnologyMobileSaaSSoftware
Responsibilities
Conduct in-depth discovery sessions with partners to understand their business requirements and technical needs
Lead partner calls and demos to showcase product capabilities
Document detailed gap analyses and integration requirements to determine the scope of work
Create comprehensive requirement documents
Perform competitive analysis and market research specific to franchise and distributor/supplier models
Partner with cross-functional teams to translate partner needs into actionable product requirements
Work closely with Engineering teams on API integrations and technical solutions
Coordinate with Product Management to prioritize partner-specific features
Partner with Account Management to ensure seamless customer experience
Collaborate with Legal and Business Development on contract requirements and product exhibits
Drive successful partner onboarding and pilot implementations
Coordinate pilot rollouts and track implementation progress
Troubleshoot technical issues and provide workaround solutions
Facilitate onboarding sessions and training for partner team
Maintain ongoing partner relationships and ensure continued success
Serve as primary technical point of contact for partners
Handle escalations and complex technical challenges
Track and communicate feature delivery progress to partners
Conduct regular check-ins and provide status updates on outstanding requests
Continuously improve processes and documentation to scale partnership success
Create and maintain SOPs, playbooks, and process documentation Establish escalation workflows and communication protocols
Manage product request backlogs and prioritization frameworks
Identify patterns across partners to drive strategic product decisions
Qualification
Required
3-5+ years of experience in technical account management, customer success, product management, or product operations
Bachelor's degree in a related field or equivalent work experience
Experience working with enterprise software integrations and APIs
Experience with AI tooling and optimization to drive operational change and efficiency
Strong understanding of SaaS business models and enterprise operations
Proven ability to manage complex, multi-stakeholder projects
Willingness to travel as needed to support partners, typically 15-30% annually with seasonal variation
Demonstrated use of AI tools to solve problems or improve efficiency
Familiarity with generative AI platforms (ChatGPT, Claude, Gemini, n8n, Zapier)
Preferred
Experience in B2B SaaS or enterprise software environments
Strong technical aptitude with ability to understand integrations and technical requirements
Excellent communication skills with ability to present to executive audiences
Demonstrated project management skills and ability to manage multiple complex partnerships simultaneously
Customer-first mindset with ability to balance partner advocacy with business priorities
Experience with product management tools (JPD, Confluence) and project tracking systems
Analytical mindset with strong problem-solving and organizational skills
Comfort with ambiguity and proactive learning mindset
Ability to translate partner challenges into solvable problem statements
Benefits
Medical, dental, vision, life, disability, and 401(k)
Paid holidays and flexible, take-it-as-you-need-it paid time off
Equity in a rapidly growing startup backed by top-tier VCs
Monthly tech reimbursements
Paid parental leave
Employee assistance program
Flexible time off
Company
Housecall Pro
Housecall Pro is a developer of a mobile software platform used to connect back-end business operations and homeowners.
1001-5000 employees
H1B Sponsorship
Housecall Pro has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Late StageTotal Funding
$175.05MKey Investors
PermiraVista Credit PartnersAkkadian Ventures
2022-06-23Series D· $65M
2022-06-23Debt Financing· $60M
2020-11-04Secondary Market
Leadership Team
Ian Heidt
Chief AI Officer & Co-founder
Roland Ligtenberg
Co-Founder, SVP Growth & Innovation
Recent News
San Diego Union-Tribune
2025-12-02
Tech Funding News
2025-11-05
Company data provided by crunchbase